Ardalan Biderang
Lake Forest
Summary
Developed exceptional communication and organizational skills in healthcare setting. Proven ability to manage patient information and coordinate care services. Seeking to transition into new field where these skills can be effectively applied and further developed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum
05.2023 - 09.2024
- Company Overview: Monarch Healthcare, Rancho Santa Margarita, CA
- As a patient care coordinator, I performed similar duties as I had done as a Medical assistant while working at Optum however this time I was a supervisor to the front team staff
- Combining my leadership skills and my never-ending passion for assisting patients, I alongside the site supervisor carefully conducted interviews for new Medical assistant positions as well as new patient care coordinators
- My duty was to interview and train the new employees
- Added to my duties was the responsibility of scheduling meetings with hospices and assisting patients in choosing the hospice of their preference
- Although I was the youngest employee at the office and one with the least experience, I was dedicated enough to receive rewards from the company, one of which was handed to me by the president of Optum
- Monarch Healthcare, Rancho Santa Margarita, CA
Medical Assistant, Front Office
Optum
06.2021 - 09.2021
- Company Overview: Monarch Healthcare, Irvine, CA
- In working front office, I requested authorization for referrals from insurance companies and verified insurance
- Assisted patients with paperwork, specifically Iranian patients, and translated for patients during their visits upon approval and consent
- Sent lab orders and retrieved lab and imaging results
- Faxed prescriptions to pharmacies and refilled the prescriptions upon pharmacy request and verification of patient's chart
- Scheduled appointments for new and existing patients
- Balance daily cash drawers
- Provide backup administrative support, Xerox, collate and file reports, and sort and distribute mail
- Monarch Healthcare, Irvine, CA
Manager, Cashier, Server
M Café and Grill
09.2018 - 09.2019
- Company Overview: Lake Forest, CA
- Trained new employees, created schedules for employees, attended to customers' needs and complaints, planned catering and large events, operated the cash register, served food to customers, and cleaned after them
- Lake Forest, CA
Education
Bachelor of Science - Biology
University of California, Riverside
12.2022
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Verbal and written communication
- Medical terminology
- Goal setting
- Documentation
- Proficient in Microsoft office
- Relationship building
- Creative problem solving
- New hire training
- Medical data collection
- Patient outreach and Follow-up
- Program oversight
- Vendor relationship management
- Multitasking
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Leadership Experience
- Founder, Medical Supply for the Homeless, 09/21 - Present, University of California, Riverside, Organizes and distributes medical supplies for the homeless.
- President, Iranian Student Association, 09/22 - 06/23, University of California, Riverside, Expanded the mission of spreading Iranian culture., Published a story raising awareness about women's rights protests in Iran.
- Director of Internal Affairs, Iranian Student Association, 09/19 - 06/22, University of California, Riverside, Enhanced communication between board and general members., Planned and hosted social events.
Honors And Awards
- Chancellor's Honors List, 03/21 - 12/22
- Dean's Honors List, 01/20 - 12/22
Shadowing
Caspian Medical Clinic, Van Nuys, CA, 05/20 - 09/20, 128, Observed clinical settings and patient interactions.
Research
Research Assistant, 06/21 - 07/23, Department of Psychology, University of California, Riverside, Dr. David A. Rosenbaum, Brandon Nolasco, Aviad Ozana, Performed experiments and contributed to various projects., Critiqued experiment methods, collected data, and formulated new methods., Participated in lab-wide events and trained under supervision., Managed a project related to Amazon workers' cognition and action.
Publications
Ozana, A., Hermens, F., Biderang, A., & Rosenbaum, D. A. (2024). Acting with the feet and hands: Does One effector system dominate the other? Acta Psychologica, 251, 104625., https://doi.org/10.1016/j.actpsy.2024.104625
Hobbies and Interests
- Volleyball
- Cooking with friends
- Interior design
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Patient Care Coordinator
Optum
05.2023 - 09.2024
Medical Assistant, Front Office
Optum
06.2021 - 09.2021
Manager, Cashier, Server
M Café and Grill
09.2018 - 09.2019
Bachelor of Science - Biology
University of California, Riverside
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