KIEU SWEET
Knix, Market Mall
Calgary,Canada
1
Language
19
years of professional experience
Results-driven retail leader with 20+ years of experience in multi-unit and store management within high-volume retail environments. Proven track record of exceeding sales targets, developing high-performing teams, and optimizing operational performance. Skilled in KPI management, visual merchandising, inventory control, and strategic planning. Seeking a senior retail management role with opportunities for growth and leadership impact.
Work History
Store Manager
6 Months- Driving one of the top volumes in Canada with a team of 16-28
- Managed inventory levels and stock replenishment processes
- Coordinated daily operations, coached and trained team, planned schedules, conducted weekly business and district calls
- Drove KPIs including AOV, CVR, PL, and payroll control
Store Manager
2 Years 7 Months- Exceeded sales targets by enhancing KPI performance and executing strategic initiatives
- Led team in achieving sales targets through effective staff training and performance management.
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Developed employee schedules to optimize coverage during peak hours, improving customer service experience.
Store Manager
1 Year- Surpassed year-over-year sales targets in a competitive retail environment
- Oversaw store operations, including HR, inventory management, and visual merchandising to enhance customer experience
- Partnered with corporate leadership to ensure store performance aligned with overall company strategy
Store Manager
1 Year 3 Months- Exceeded monthly sales goals and KPIs by implementing targeted strategies
- Enhanced conversion rates and increased store productivity through focused training
- Recruited and trained results-driven sales team to achieve high performance
Store Manager (SSL)
3 Years 2 Months- Led teams of 6–12 employees across multiple locations to ensure consistent operational standards
- Oversaw hiring, onboarding, and development of staff and leadership team members to build a skilled workforce
- Coached and engaged teams to enhance sales performance and maintain operational excellence
Co-Manager / Store Manager (Accessories)
4 Years 10 Months- Managed store operations, overseeing payroll, staffing, inventory, and merchandising to ensure smooth daily functions
- Monitored KPIs such as conversion rate (CVR), average dollar sale (ADS), and units per transaction (UPT) to identify growth opportunities
- Conducted performance management and corrective action planning to enhance team effectiveness
Store Manager
6 Months- Built and led high-performing teams across multiple store locations, enhancing collaboration and service standards
- Managed inventory, visual merchandising, and scheduling to achieve operational targets and optimize customer experience
- Led team to achieve sales targets through effective staff training and motivation.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed customer service protocols that enhanced overall shopping experience and satisfaction.
Associate Manager
8 Months- Managed store operations that included staffing, training, and merchandising for a team of up to 30 employees.
- Led team to enhance customer service standards, increasing client satisfaction rates.
- Developed and implemented training programs for staff, improving operational efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
Store Manager
4 Years- Increased annual sales by 10% and consistently exceeded monthly targets
- Reduced shrinkage by implementing inventory control and loss prevention strategies
- Developed team members to improve service quality and boost customer satisfaction
Education
Grade 12 Diploma
Skills
Team Leadership & Staff Development
Sales Growth & KPI Optimization
Store Operations Management
Inventory Control & Loss Prevention
Visual Merchandising Excellence
Customer Experience & Retention
Performance Coaching & Training
Strategic Planning & Execution
Languages
English
Timeline
Store Manager
Knix, Market Mall
11.2025 - 05.2026Read More
Store Manager
Jack & Jones, Market Mall
04.2023 - 11.2025Read More
Store Manager
Roots, Market Mall
02.2022 - 02.2023Read More
Store Manager
Aldo, CrossIron Mills
11.2020 - 02.2022Read More
Store Manager (SSL)
Justice, Signal Hill
06.2017 - 08.2020Read More
Co-Manager / Store Manager (Accessories)
GUESS, Multiple Locations
06.2012 - 04.2017Read More
Store Manager
La Vie En Rose, Sunridge Mall
11.2011 - 05.2012Read More
Associate Manager
Jacob, Chinook Centre
03.2011 - 11.2011Read More
Store Manager
Sterling Shoes, Sunridge Mall
01.2007 - 01.2011Read More
Britannia High School
Grade 12 Diploma
Read More