Kiet Lai
London
Summary
Skilled Registered Massage Therapist with a proven track record at Massage Addict, enhancing client retention through exceptional service and personalized treatment plans. Proficient in Swedish and deep tissue massage, I excel in client education and fostering wellness. My professional ethics and continuous skill advancement have significantly boosted client satisfaction and wellness outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Registered Massage Therapist
Essentials Spa
11.2023 - Current
- Utilized myofascial release techniques to alleviate tension headaches caused by chronic stress or poor posture habits among office workers.
- Delivered therapeutic massages targeting specific muscle groups for post-operative patients as part of their rehabilitation process.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Administered Swedish, deep tissue and sports massage techniques.
Registered Massage Therapist
Massage Addict
08.2023 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Developed personalized treatment plans for athletes seeking performance enhancement or recovery support after intense training sessions or competitions.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
Education
No Degree - Massage Therapy
Trios College
London, ON05-2023
Skills
- Professional ethics
- FST (fascial stretch therapy)
- Swedish massage
- Deep tissue massage
- Sports Massage
- Hot stone Massage
- Cupping Massage
Accomplishments
- Collaborated with other health care professionals to develop a treatment plan.
- Resolved disgruntled clients with previous massage therapist experiences.
- Achieved positive treatment results by introducing and customizing different massage modalities.
Languages
English
Full Professional
Chinese (Cantonese)
Professional Working
Certification
- Registered Massage Therapist (RMT) - (Ontario) Associations or Regulatory Bodies.
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
- CPR/AED Certification
- FST (fascial stretch therapy) certification
- Cupping certification
- Personal Trainer certification (NASM)
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Personal Development and Self-Improvement
- Martial Arts
- Adventure Travel
- Documenting and sharing travel experiences
- Regularly practice mindfulness and meditation for overall wellness
- Outdoor Recreation
- Backpacking and Hiking
Timeline
Registered Massage Therapist
Essentials Spa
11.2023 - Current
Registered Massage Therapist
Massage Addict
08.2023 - Current
- Registered Massage Therapist (RMT) - (Ontario) Associations or Regulatory Bodies.
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
- CPR/AED Certification
- FST (fascial stretch therapy) certification
- Cupping certification
- Personal Trainer certification (NASM)
No Degree - Massage Therapy
Trios College
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