Kiersten Gibbons
Toronto,ON
Summary
Communications professional dedicated to developing audience-centered messaging and producing accessible written content. Enhanced participant engagement through effective program materials and community outreach, while translating complex information into clear language for diverse groups.
Overview
10
10
years of professional experience
Work History
LEAD RECREATION FACILITATOR
Multi-Use Recreational Complex (MURC)
Georgina, Canada
01.2024 - Current
- Developed program materials, schedules, and participant communications for groups of 10-50+ community members, ensuring clarity and accessibility.
- Created and delivered staff training content for 30+ employees, enhancing safety messaging and engagement strategies.
- Translates complex information into clear, audience-appropriate language for youth, adults, seniors, and individuals with disabilities.
- Conducts research on community needs, program trends, and participant feedback to inform program design and communication strategies.
- Implemented strategies to increase participation among individuals with physical or mental limitations in recreational activities.
- Explains principles, techniques and safety procedures and demonstrates use of materials and equipment.
CLIENT SERVICE REPRESENTATIVE
Various Locations
Georgina, Canada
01.2017 - Current
- Resolves client inquiries and complaints with effective problem-solving techniques.
- Developed strong client relationships to enhance ongoing engagement and support.
- Drafted clear, professional email communications to resolve inquiries and provide accurate information in high-volume environment.
- Utilizes CRM software to track customer interactions and follow-ups.
- Prepared written documentation and service notes to ensure consistent messaging across departments.
- Researches solutions using available resources including internal databases and external sources.
SUMMER DAY CAMP SUPERVISOR
The ROC
Georgina, Canada
01.2022 - 01.2025
- Produced written materials including parent notices, safety messaging, incident documentation, and program summaries.
- Organized engaging field trips and special events to enhance campers' enjoyment and create memorable experiences.
- Coordinated cross-team communication to align safety protocols and program changes, ensuring camper safety and satisfaction.
- Attended professional development workshops related to working with young people in order to stay current on best practices.
Education
Bachelor of Arts - COMMUNICATIONS, MINOR IN DIGITAL MEDIA STUDIES
University of Waterloo
Waterloo, ON06-2024
Skills
- Program material design
- Recreational program development
- Inclusivity practices
- Community engagement
- Audience engagement
- First aid and CPR-C
- Microsoft Office proficiency
- Conflict resolution
Timeline
LEAD RECREATION FACILITATOR
Multi-Use Recreational Complex (MURC)
01.2024 - Current
SUMMER DAY CAMP SUPERVISOR
The ROC
01.2022 - 01.2025
CLIENT SERVICE REPRESENTATIVE
Various Locations
01.2017 - Current
Bachelor of Arts - COMMUNICATIONS, MINOR IN DIGITAL MEDIA STUDIES
University of Waterloo