Years of customer expierence
Kiera Stinson
Courtice,ON
Summary
A fashion business student, who offers a unique blend of academic knowledge and passion for the industry. Hardworking and reliable employee focused on going above and beyond to support the team and serve customers. Trained in customer service and offering top-notch abilities. Is continuously up to date with fashion trends while understanding the steps that take place for a business to succeed, through ongoing fashion business studies. Motivated fashion student who seeks environments where I can establish a relationship by connecting one-on-one with customers by asking questions and listening to understand customer expectations and needs.
Overview
5
5
1
1
Certification
Work History
Starbucks Barista
ONroute
05.2022 - 08.2023
- Cross-trained through many brands under the ONroute chains including Tim Horton's and Burger King.
- Trained to work in fast-paced and demanding environment.
- Responsible for managing breaks and large amounts of cash.
- Demonstrated in-depth knowledge of recipes and flavour profiles to educate customers and make recommendations.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Recommended products based on solid understanding of individual customer profiles.
- Trained new highers, sharing knowledge and expertise of drinks foods and merchandise.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Memorized ingredients and recipes for 138 specialty drinks that include the seasonal drink menu.
Assistant Coordinator
Leap Events
07.2018 - 09.2018
- Monitored entrances and guests to assist with event security.
- Handled complete cleaning between events, including carpets, fixtures, and furniture.
- Prepared music and checked event facilities regularly for any maintenance or cleaning needs to keep spaces professional.
- Sold, collected, or verified admission tickets and direct attraction locations.
- Greeted sponsors and provided information about entertainment events.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON04.2026
High School Diploma -
St. Stephens Catholic Secondary School
Bowmanville06.2023
Skills
- Exceptional customer service
- Educated in POS systems
- Problem-solving
- Adaptive and creative
- Cash Register Operation
- Opening and closing duties
- Menu Memorization
- Team Leadership
- Staff training/development
- Friendly and outgoing
- Strategic sales knowledge
- Event Coordination
Languages
English
Native or Bilingual
French
Elementary
Software
Microsoft
Certification
- Certified Barista, Coffee Skills Program - 2023
Timeline
Starbucks Barista
ONroute
05.2022 - 08.2023
Assistant Coordinator
Leap Events
07.2018 - 09.2018
High School Diploma -
Seneca College of Applied Arts And Technology
High School Diploma -
St. Stephens Catholic Secondary School
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