Kiera Morris
Maple Ridge,Canada
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environments. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in future positions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Golf Shop Receptionist
Swaneset Bay and Resort
04.2022 - Current
- Greets customers in a friendly manner upon entering the establishment
- Resolves customer conflicts in a professional manner when necessary
- Performs daily opening and closing procedures of the golf shop
- Operates computer systems to process sales transactions
- Answers phone calls related to customer inquires
- Sells memberships and merchandise
Restaurant Hostess and Expo
Black Sheep Pub
12.2022 - 09.2023
- Greeted guests warmly upon arrival, seating them promptly
- Effectively multitasked within a fast-paced environment
- Delivered food to guests in a timely manner
- Assisted in training new staff members on restaurant operations and procedures
- Expo
- Organized food orders and ensured accuracy of items served to customers
- Instructed food runners of which table to go to with the proper meals
Cashier and Customer Service Assistant
Save on Foods
04.2020 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or debit
- Trained new team members in cash register operation, stock procedures and customer services
- Customer service center and Lotto attendant
- Resolved customer inquiries efficiently and accurately
- Managed customer complaints, comments, and suggestions
Volunteer Youth Lacrosse Coach
Burrard's Lacrosse
09.2021 - 02.2022
- Coached mini tyke lacrosse players
- Instructed players on proper techniques, strategies, rules and regulations of the sport
- Mentored and encouraged youth to develop a strong work ethic by being a positive role model
- Assessed player abilities and assigned positions according to individual strengths
Education
Bachelor of Arts - English And Criminology
Simon Fraser University
Burnaby, BC04-2027
Arts Associate degree - Future Teachers Program
Douglas College
Coquitlam, BC03-2025
High School Diploma -
Samuel Robertson Technical Secondary School
Maple Ridge, BC06-2022
Skills
- Take instructions well
- Strong communication skills
- Hardworking and dedicated
- Mature and responsible
- Adaptable
- 5 years of customer service experience
- Telephone skills
- Organization skills
- Scheduling appointments
- Front desk operations
- Customer/Client relations
- Self-motivated
Personal Information
Date of Birth: 05/28/04
Certification
- Class 7 drivers license
- BCLC Lotto certification
- BC Government Serving it right certification
Timeline
Restaurant Hostess and Expo
Black Sheep Pub
12.2022 - 09.2023
Golf Shop Receptionist
Swaneset Bay and Resort
04.2022 - Current
Volunteer Youth Lacrosse Coach
Burrard's Lacrosse
09.2021 - 02.2022
Cashier and Customer Service Assistant
Save on Foods
04.2020 - 06.2022
Bachelor of Arts - English And Criminology
Simon Fraser University
Arts Associate degree - Future Teachers Program
Douglas College
High School Diploma -
Samuel Robertson Technical Secondary School
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