MAHIAT FAIRUZ
Calgary,Alberta
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2020 - Current
- Completed opening and closing duties to facilitate business operations.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Collaborated with team members to improve performance and implement training updates.
- Trained new employees and delegated daily tasks and responsibilities.
Guest Service Representative
Primaris Management
04.2021 - 08.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Barista
Starbucks
02.2019 - 11.2020
- Operated cash register, collected payments and provided accurate change.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Cleaned and sanitized work areas, utensils and equipment.
Education
Crescent Heights High School
Calgary, ABReal Estate License
Alberta Real Estate Association
Skills
- PowerPoint, Excel, Word and Google Drive
- Excellent communication skills
- Work well with a team or by myself
- Take instructions well
- Fast learner
- Customer-oriented
- Cash handling ability
Timeline
Guest Service Representative
Primaris Management
04.2021 - 08.2022
Shift Supervisor
Starbucks
11.2020 - Current
Barista
Starbucks
02.2019 - 11.2020
Crescent Heights High School
Real Estate License
Alberta Real Estate Association