Kiara Franco
Huntington Park
Summary
Detail-oriented and reliable professional with experience in customer service, sales, and loss prevention. Managed high-pressure situations and resolved customer concerns while upholding safety and compliance standards. Progressed from Cashier to Asset Protection Investigator at latest job demonstrating strong observational, reporting, and leadership skills. Experienced in team coordination audits and loss prevention procedures.
Overview
5
5
years of professional experience
Work History
Asset Protection Investigator
Walmart
South Gate
11.2025 - 03.2026
- Conducted theft and policy violation investigations to protect company assets.
- Monitor surveillance systems to identify suspicious activity.
- Apprehended individuals following proper procedures and company policy.
- Completed detailed incident reports in Auror system to ensure accurate documentation and follow-up.
- Coordinated with law enforcement and shared video evidence along with confidential suspect details.
- Conducted store safety audits, including fire exits, extinguishers, emergency compliance.
- Ensured proper use of merchandise protection (MPP) throughout the store.
- Walked sales floor daily to identify risks and enhance loss prevention strategies.
- Supervised customer host activities and managed scheduling for breaks and lunches.
Cashier
Walmart
South Gate
11.2024 - 11.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled customer returns and exchanges according to company policies and procedures.
- Trained new cashiers on register operation and customer service standards.
- Stocked shelves with merchandise.
- Assisted management with various tasks to support store operations.
Seller
Galindo Auto Parts
Paramount
01.2024 - 11.2024
- Assisted customers in selecting automotive parts and accessories.
- Processed sales transactions, ensuring accuracy and efficiency to enhance customer satisfaction.
- Maintained optimal inventory levels through strategic restocking and organized displays to improve product accessibility.
- Responded promptly to customer inquiries and complaints, providing product information to foster positive customer experiences.
Barista
Boba Time
Huntington Park
04.2023 - 12.2023
- Prepared a variety of specialty beverages according to customer preferences.
- Ensured cleanliness and organization of work area to create a welcoming environment for customers.
- Trained new baristas on beverage preparation techniques and equipment use to enhance team skills and service quality.
- Processed customer payments efficiently at cash registers to support smooth transactions.
- Memorized recipes and took verbal quizzes every week to ensure recipes were made correctly.
Waitress
Jade Siam
Huntington Park
12.2022 - 04.2023
- Took orders for food and drinks and delivered them to guests.
- Prepared and served beverages, adhering to restaurant standards for quality.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of tables and service areas.
- Handled cash and processed payments efficiently at the register.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Crew Member
McDonald's
Downey
04.2022 - 11.2022
- Managed cashier duties, including taking orders, processing payments, and providing change to ensure smooth transactions.
- Executed opening and closing tasks by setting up workstations, cleaning surfaces, and restocking supplies to maintain operational readiness.
- Operated kitchen equipment to prepare food items efficiently.
- Interacted with customers to address inquiries and resolve concerns, enhancing overall customer satisfaction.
- Trained new crew members on operational tasks and customer service standards.
Assistant
Pacific Auto Repair
Huntington Park
01.2021 - 11.2021
- Coordinated with team members to facilitate efficient daily operations.
- Scheduled appointments and managed customer inquiries effectively.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Entered data into databases to ensure accuracy and support timely decision-making.
- Maintained cleanliness and organization of repair shop to support operational efficiency.
- Archived confidential material using established procedures.
Education
High School Diploma -
Excel Highschool
Online05-2026
Skills
- Loss prevention
- Surveillance and report writing (Auror System)
- Safety and compliance audits
- Inventory awareness and Merchandise protection (MPP)
- Customer service and conflict resolution
- Cash handling and POS systems
- Retail sales
- Food and beverage preparation
- Team coordination and leadership
- Problem solving and decision making
- Product knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
- Crocheting: making and selling custom blankets.
- Disney Ears: creating and selling custom-made Disney-themed ears.
- Gel X nails: offering nail services.
- Waxing services: providing personal waxing treatments.
Timeline
Asset Protection Investigator
Walmart
11.2025 - 03.2026
Cashier
Walmart
11.2024 - 11.2025
Seller
Galindo Auto Parts
01.2024 - 11.2024
Barista
Boba Time
04.2023 - 12.2023
Waitress
Jade Siam
12.2022 - 04.2023
Crew Member
McDonald's
04.2022 - 11.2022
Assistant
Pacific Auto Repair
01.2021 - 11.2021
High School Diploma -
Excel Highschool