Kiara Battle
Pittsburg
Summary
Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Service Representative ii
Sutter Pacific Medical Foundation Pacific primary care (MIST)
01.2022 - Current
- Supporting office with in-basket needs using MIST protocols and dot phrases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Built strong relationships with patients/colleagues through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Oriented and trained new staff on proper procedures and policies.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant/Patient Service Representative
Sutter Pacific Medical Foundation(Float)
01.2020 - 01.2022
- Shared Staff members are required to float in all departments and specialties throughout SPMF
- Ensure smooth patient workflow within the departments and or specialty.
- Sanitized, restocked, and organized exam rooms and medical equipment.
MGA healthcare
08.2019 - 01.2020
- Assists providers and other members of the health care team in clinic offices by performing a variety of back office, patient-related tasks such as POCT testing, Vital Sign Measurements, TB skin test, interviewing patients, recording medical history, Snellen chart, audiometry, immunizations, Preparing patients for examination, Assisting with minor office procedures.
Medical Assistant
WellStar
04.2019 - 06.2019
- Assisted Multiple providers with Bariatric, Pediatrics, Family medicine and OB/GYN Procedures and various tasks associated with each provider.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Nissi Family medicine
01.2019 - 04.2019
- Assisting providers and staff members with front and back office duties such as Vital signs, EKG’S, Injections, Urinalysis, Filing, patient care, Venipuncture, Appointment Scheduling, Phone triage, Insurance Verification, Collecting Co-Payments, and faxing documentation as needed.
Education
Vocational Nursing -
Gernick Academy
Concord, CA07.2024
Nursing Assistant -
Quest Nursing Center
Oakland, CA01.2021
Medical Assistant -
Fortis College
Smyrna, GA01.2018
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service Proficient
- Medical terminology, Anatomy and Physiology knowledge
- Insurance Verification/ Payment Collection
- Vital signs monitoring
- Compassionate
- Patient Management
- Verbal Communication/Nonverbal Communication
- Microsoft Office proficient
- Detail Oriented
Certification
- CCMA-AC - Certified Clinical/ Administrative Medical Assistant
- BLS- American Heart Association
Timeline
Medical Assistant/Patient Service Representative ii
Sutter Pacific Medical Foundation Pacific primary care (MIST)
01.2022 - Current
Medical Assistant/Patient Service Representative
Sutter Pacific Medical Foundation(Float)
01.2020 - 01.2022
MGA healthcare
08.2019 - 01.2020
Medical Assistant
WellStar
04.2019 - 06.2019
Nissi Family medicine
01.2019 - 04.2019
Vocational Nursing -
Gernick Academy
Nursing Assistant -
Quest Nursing Center
Medical Assistant -
Fortis College
- CCMA-AC - Certified Clinical/ Administrative Medical Assistant
- BLS- American Heart Association
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