Maria Pacheco
5018 Marconi Ave Apt 103 Carmichael
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant II /Patient Service Representative
Sutter Medical Valley Foundation *Limited Term*
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Patient Service Representative
Sutter Medical Foundation - Imaging Center
06.2022 - 06.2024
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Clinical Coordinator
BioVital Men's Clinic (Testosterone Therapy)
03.2022 - 03.2024
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Implement new policies and educate staff on changes.
- Ordered and maintained appropriate stock of medications and supplies.
- Managed emergency patients and handled patient treatment concerns.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Provided care and progress reports to patients.
- Communicated with patients, ensuring that medical information was kept private.
Patient Service Representative
Sutter Roseville Medical Center *Limited Term*
04.2021 - 10.2021
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Balanced deposits and credit card payments each day.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Kept current with literature and felid advancements to advocate to and for patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
Certified Medical Assistant
WellSpace Health
10.2016 - 03.2021
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Medical Assistant
Jamshid Faraji, M.D. Internal Medicine
01.2013 - 10.2016
- Gathered forms, copied insurance cards and photo ID to collect patient information for billing and insurance filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Prepared initial patient charts for admission.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Coding and Billing Specialist
Greater Sacramento Urological Associates
01.2013 - 01.2014
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Verified signatures and checked medical charts for accuracy and completion.
- Entered orders into EMR system efficiently and without errors.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Education
Associate of Science - Nursing
American River College
Sacramento, CA05.2024
Medical Assistant Diploma - Medical Assisting
Kaplan College
Sacramento, CA01.2013
High School Diploma -
Sava: Sacramento Academic And Vocational Academy
Sacramento, CA06.2011
Skills
- EPIC/NEXTGEN Experience
- EMR / EHR
- Medical Billing and Coding
- Medical Records Management
- Account management
- Patient Scheduling
- Direct Patient Care
- Assisting with physical exams
- Chronic Disease Management
- Prioritizing stat orders
- Phlebotomy
- Point of care testing
- CPR
- Knowledge of EKG rhythm interpretation
- Lab equipment operation
- Laboratory maintenance
- Infection Control and Aseptic Procedures
- Chemical solution preparation
- Inventory and Supply Management
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Medical Terminology
- Vital Sign Monitoring
- Clinical Documentation
- Patient-focused care
- Data Entry
- Procedure Assistance
Certification
- Certified Medical Assistant, California Certifying Board for Medical Assistants, INC. as a CCMA-C - 2024-2028
- CCMA - Certified Clinical Medical Assistant
- American Heart Association Basic Life Support (CPR & AED) Training - 2024-2026
Timeline
Medical Assistant II /Patient Service Representative
Sutter Medical Valley Foundation *Limited Term*
06.2024 - Current
Patient Service Representative
Sutter Medical Foundation - Imaging Center
06.2022 - 06.2024
Clinical Coordinator
BioVital Men's Clinic (Testosterone Therapy)
03.2022 - 03.2024
Patient Service Representative
Sutter Roseville Medical Center *Limited Term*
04.2021 - 10.2021
Certified Medical Assistant
WellSpace Health
10.2016 - 03.2021
Medical Coding and Billing Specialist
Greater Sacramento Urological Associates
01.2013 - 01.2014
Medical Assistant
Jamshid Faraji, M.D. Internal Medicine
01.2013 - 10.2016
- Certified Medical Assistant, California Certifying Board for Medical Assistants, INC. as a CCMA-C - 2024-2028
- CCMA - Certified Clinical Medical Assistant
- American Heart Association Basic Life Support (CPR & AED) Training - 2024-2026
Associate of Science - Nursing
American River College
Medical Assistant Diploma - Medical Assisting
Kaplan College
High School Diploma -
Sava: Sacramento Academic And Vocational Academy
Similar Profiles
Lisa LaPortaLisa LaPorta
Care Center Lead at Sutter Valley Medical FoundationCare Center Lead at Sutter Valley Medical Foundation
KAISA GONSALVESKAISA GONSALVES
Supply Chain Manager at Sutter Health; Sutter Pacific Medical FoundationSupply Chain Manager at Sutter Health; Sutter Pacific Medical Foundation
HUYEN NGUYENHUYEN NGUYEN
Ultrasound Intern at Sutter Medical East Bay FoundationUltrasound Intern at Sutter Medical East Bay Foundation