Kianna Williams
Toronto
Summary
Motivated sales associate with 5 years of experience in the field, seeking a position to leverage exceptional customer service skills. Thrives in fast-paced environments, excels at multitasking while delivering exceptional service to customers.
Overview
4
4
years of professional experience
Work History
Call Centre Agent
Pitch Perfect Solutions
08.2023 - 08.2024
- Contacted customers interested in life insurance, health insurance, or Medicare supplements
- Managed outbound and inbound calls using an automated system
- Verified customer information and pre-qualified leads
- Transferred customers to licensed agents
Cashier/Sales Associate/Warehouse Associate
West Coast Kids
09.2022 - 06.2024
- Greeted customers warmly and provided information promoting a quality range of luxury products
- Ensured high levels of customer satisfaction through excellent sales service
- Team leadership duties, training, motivating employees to meet sale targets and problem solving issues with customers
- Assisted in booking appointments, collecting payments, and handling customer inquiries over the phone
- Managed daily cashier responsibilities, including returns, exchanges, and cash
- Restocked and replenished products on the sales floor from the shipping room
- Assisted merchandiser to build store set up following visual merchandising guidelines
- Shipping and receiving duties like, unloading, unpacking, inventory accuracy, document and file paperwork and picking and packing online and in store customer orders
Sales Associate
Champs Sports
03.2022 - 06.2022
- Greeting customers and informing them on the sales we have
- Ability to maintaining personal and productivity goals
- Knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Obtaining shoes for customers in the back room
- Observing the fitting room
Cashier/Sales Associate
Carter’s Oshkosh
12.2021 - 03.2022
- Built long-term relationships with customers
- Answered customer inquiries over the phone and on the sales floor
- Using the POS system to do daily transactions
- Refilled and rotated items on shelves to maintain inventory
- Merchandiser for the sales floor
- Kept the sales floor organized and clean, with knowledge of current sales and promotions
Sales Floor Associate/Warehouse Associate
Canadian Tire
09.2021 - 11.2021
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Developed knowledge about products and sales items to answer customer questions
- Answering customer inquiries over the phone
- Kept the sales floor organized and cleaned
- Had knowledge of current sales and promotional policies
- Made sure products were transported to the sales floor in a safe and efficient manner
- Picking stock in the warehouse and restocking it onto the sales floor
- Putting away overstock to ensure a clean warehouse
Warehouse Associate
Solutions2 Go Inc
07.2021 - 08.2021
- Met daily processing targets while working in a fast-paced environment
- Accountability of daily shipment inventory
- Packaged and labelled shipment
- Scanned barcode of inventory product
- Picked and filled orders from stock
- Wrapping skids for shipping
- Demonstrated ability to lift50lbs
- Followed procedure in accordance with company standards to ensure safety
Seasonal Sales Associate
Bath and Body Works
10.2020 - 12.2020
- Kept updated on product knowledge, promotions, and store policies
- Assisted customers in selecting products and provided information on promotions
- Exceeded daily and store sales goals
- Stocked and replenished merchandise on the sales floor
Education
Downsview Secondary School
07.2021
Skills
Strong communication, organization, multi-tasking abilities and time management skills
Phone etiquette
Strong computer skills
To be resourceful and proactive when issues arise
Demonstrated ability to work in a fast-paced environment
Experience handling cash and using retails POS system
Enjoy providing high-quality service as part of my job, and strive for customer satisfaction
Motivated individual who possesses an energetic nature
Languages
English
Timeline
Call Centre Agent
Pitch Perfect Solutions
08.2023 - 08.2024
Cashier/Sales Associate/Warehouse Associate
West Coast Kids
09.2022 - 06.2024
Sales Associate
Champs Sports
03.2022 - 06.2022
Cashier/Sales Associate
Carter’s Oshkosh
12.2021 - 03.2022
Sales Floor Associate/Warehouse Associate
Canadian Tire
09.2021 - 11.2021
Warehouse Associate
Solutions2 Go Inc
07.2021 - 08.2021
Seasonal Sales Associate
Bath and Body Works
10.2020 - 12.2020
Downsview Secondary School
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