Kianna Erlendson
Fort Nelson,BC
Summary
Dynamic manager with a proven track record at Coal River Services, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and communication. Skilled in time management and staff training, fostering a productive environment while ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Manager
Coal River Services
05.2024 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Receptionist
Northern Rockies Dental
10.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Dental Assistant
Fort Nelson Family Dental
09.2018 - 10.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma -
Fort Nelson Secondary School
Fort Nelson 06-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Coal River Services
05.2024 - 05.2025
Receptionist
Northern Rockies Dental
10.2022 - 04.2024
Dental Assistant
Fort Nelson Family Dental
09.2018 - 10.2021
High School Diploma -
Fort Nelson Secondary School
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