Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kiani Rivera

Elk Grove

Summary

Dynamic Community Service Officer with proven expertise in law enforcement software and conflict resolution at Sacramento County Sheriff's Department. Proficient at navigating complex situations while maintaining professionalism, and delivering exceptional customer service. Recognized for enhancing community engagement and effectively managing service calls, ensuring positive interactions even in challenging environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Community Service Officer

Sacramento County Sheriff's Department
Sacramento
06.2024 - Current
  • Communicated effectively in verbal and written formats to convey critical information.
  • Interpreted and applied federal, state, and local laws, codes, and regulations accurately.
  • Utilized maps for navigation and location identification.
  • Executed oral and written procedures and directions diligently.
  • Maintained courteous behavior during adverse situations to support positive interactions.
  • Acquired skills to operate computers and law enforcement software relevant to assignments.
  • Developed proficiency in safely operating and maintaining required equipment.
  • Mastered customer service techniques for managing difficult or confrontational interactions.

Cashier

Netillo's Takos
Elk Grove
08.2023 - 05.2024
  • Provided assistance to customers, delivery personnel, and online order clients.
  • Supported kitchen staff during peak periods to maintain efficiency.
  • Delivered orders for dine-in and carry-out services promptly.
  • Maintained cleanliness of work environment to ensure health standards.
  • Addressed customer inquiries while minimizing wait times.
  • Facilitated communication in Spanish between customers and kitchen staff when necessary.

Cast Member

Chuck E Cheese
Elk Grove
03.2023 - 08.2023
  • Assisted guests in selecting prizes and exchanging tickets efficiently to maintain flow.
  • Encouraged children in decision-making, ensuring all left with positive experiences.
  • Organized and neatly displayed merchandise during downtime, enhancing overall presentation.
  • Maintained cleanliness by sweeping, mopping, sanitizing, and emptying trash nightly.
  • Monitored entrance and exit at kid check to ensure safety of all guests.
  • Provided individual stamps for groups to facilitate tracking of guest movements.
  • Answered guest inquiries upon arrival, demonstrating strong customer service skills.
  • Operated as cashier, processing payments, managing orders, and maintaining salad bar cleanliness.

Education

Franklin High School
Elk Grove, CA
05-2023

Skills

  • Law enforcement software
  • Navigation skills
  • Equipment operation
  • Customer service management
  • Community engagement
  • Service calls
  • Conflict resolution
  • Adaptability
  • Organizational skills
  • Professionalism

Accomplishments

  • Received a patch from the Delta League while in Varsity soccer for Sportsmanship in 2021
  • Given a spot in the CA State Fair in 2022 for a dark room photography print.
  • Recognized for photography in high school, receiving a plaque for Best of Show.
  • Graduated high school with a 4.0 and the Golden State Seal Merit Diploma

Certification

  • PC 832 Arrest, Search, and Seizure
  • PC 832 Firearms Familiarization
  • Baton Certification
  • iClets

References

References available upon request.

Timeline

Community Service Officer

Sacramento County Sheriff's Department
06.2024 - Current

Cashier

Netillo's Takos
08.2023 - 05.2024

Cast Member

Chuck E Cheese
03.2023 - 08.2023

Franklin High School

Similar Profiles

CREATE PROFILE
Kiani Rivera