Lyza Lucero
Menifee
Summary
Dedicated Community Service Officer with strong skills in effective communication, problem-solving, and public education. Proven ability to manage time efficiently and collaborate with teams to enhance community safety.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Community Service Officer
City Of Riverside Police Department
Riverside
08.2011 - Current
- Respond to and investigate a multitude of traffic collisions.
- Submitting reports.
- Issue citations for various RMC and CVC violations.
- Educate the public on RMC and CVC codes.
- Assist the public.
- Assisting police officers and supervision with various duties as needed.
- Respond to calls for service.
- Traffic control.
- Towing vehicles when needed. Using discretion as necessary.
- Locating, collecting, and submitting items for evidence.
- Testifying in court when needed.
- Periodically cover office assignments over the years related to front counter, secretarial, and data entry.
Parking Control Representative
City of Riverside
Riverside
02.2010 - 08.2011
- Issues citations and warnings for various RMC and CVC violations.
- Educate the public on RMC and CVC codes.
- Work Closely with local Police Department
Customer Service Representative II
City of Riverside
Riverside
05.2007 - 02.2010
- Customer service
- Cashiering
- Reconciliation
- Call Center & Front Counter
- Computer Applications
- Signing customers up for service.
- Determining if customers qualify for extensions or need deposits.
- Transferring service.
- Stopping service.
- Transferring balances.
- Assisting with business accounts.
- After-hours service
- Smaller duties, when needed
Sales Associate
JCPenney
Moreno Valley
08.2006 - 08.2007
- Cashiering
- Reconciliation
- Sales
- Customer service
- Re-stocking and inventory
Curtesy Clerk
Stater Bros
Moreno Valley
10.2004 - 08.2006
- Customer service
- Re-stocking
- General maintenance
- Assisting cashier clerks and managers when needed
Cashier
Juan Pollo Restaurants
Moreno Valley
06.2004 - 09.2004
- Cashiering
- Reconciliation
- Customer service
- Food preparation
- Stocking
- Maintenance
Education
Associate of Arts - Social & Behavioral Studies
Moreno Valley College
Moreno Valley, CA06-2014
High School Diploma -
Vista Del Lago High School
Moreno Valley06-2006
Skills
- Report writing
- Traffic control
- Citation issuance
- Public education
- Evidence collection
- Community relations
- Customer engagement
- Emergency response
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Decision making
- Ethical judgment
- Ordinance enforcement
- Courtroom testimony
- Victim assistance
- Cultural sensitivity
- Preliminary investigation
- Vehicle patrol
- Fingerprinting
- Report preparation
- Trained in defensive tactics
- Research/due diligence
- Written communication
- Task prioritization
- Multitasking Abilities
- Law enforcement
- Communication skills
- Active listening
- Problem-solving aptitude
- Confidentiality practices
- Attention to detail
Certification
Traffic Collision Investigation, Riverside County Sheriff May 2015
References
References available upon request.
Timeline
Community Service Officer
City Of Riverside Police Department
08.2011 - Current
Parking Control Representative
City of Riverside
02.2010 - 08.2011
Customer Service Representative II
City of Riverside
05.2007 - 02.2010
Sales Associate
JCPenney
08.2006 - 08.2007
Curtesy Clerk
Stater Bros
10.2004 - 08.2006
Cashier
Juan Pollo Restaurants
06.2004 - 09.2004
Associate of Arts - Social & Behavioral Studies
Moreno Valley College
High School Diploma -
Vista Del Lago High School