Ki'Andria Sims
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Friendly and communicative individual with knack for problem-solving and customer satisfaction. Possesses foundational knowledge in customer service principles and adept at handling inquiries and resolving issues efficiently. Dedicated to making positive impact through excellent service and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PA Service Representative/Delivery Scheduler
LA Regional Food Bank
01.2024 - Current
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Junior Assistant Manager
Rainbow Apparel
02.2023 - 09.2023
- Provided customer service to customers, resolving any issues that arose.
- Prepared daily, weekly, monthly reports for management
- Participated in weekly team meetings to discuss progress and updates.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Lead Medical Assistant
One Stop Recruiting
09.2021 - 07.2022
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
Education
Esthetics
KC Beauty Academy
10.2020
Logistics And Transportation
Diversified Vocational College - Los Angeles
01.2020
Skills
- Task Delegation
- Operations Management
- Product and Service Knowledge
- Customer Rapport
- Project Management
- Retail Operations Management
- Money Handling
- Customer Relationship Management
- Data entry
- Listening
- Critical thinking
- Active listening
- Computer proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- [Esthetics] License - 2021
- Certified Clinical Medical Assistant (CCMA)
Languages
Spanish
Limited Working
Timeline
PA Service Representative/Delivery Scheduler
LA Regional Food Bank
01.2024 - Current
Junior Assistant Manager
Rainbow Apparel
02.2023 - 09.2023
Lead Medical Assistant
One Stop Recruiting
09.2021 - 07.2022
Logistics And Transportation
Diversified Vocational College - Los Angeles
Esthetics
KC Beauty Academy
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