Dustin McAllister
Galt
Summary
Dedicated and safety-focused driver with over 13 years of experience maneuvering heavy commercial vehicles, including 3 years in complex yard environments. Recently obtained a Class A CDL, demonstrating readiness for over-the-road (OTR) driving. Proven track record of maintaining a clean driving record while adhering to all safety regulations and protocols. Committed to delivering exceptional service and ensuring the safe transport of goods.
Overview
15
15
years of professional experience
Work History
Service Manager/ Senior Delivery Planner
The Lion Electric Company
09.2019 - 07.2024
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Collaborated with customers to offer solutions to service needs.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Adhered to customer service standards to foster satisfaction and retention.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Guided department employees on changes from management.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Coordinated work of 13 employees by offering clear direction and motivational leadership.
- Reviewed completed work to verify consistency, quality and conformance.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Test drove buses on long road trips to ensure product was ready for delivery.
Service Technician
Amerit Fleet Solutions
02.2019 - 09.2019
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Set up and operated mechanical and manual tools and equipment.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Logged services performed in service ticket system.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Developed preventive maintenance procedures and schedules.
- Installed new components or replaced defective parts to restore functionality.
Diesel/Automotive technician
Ups
12.2014 - 12.2018
- Performed pmi inspections on tractors, box trucks and trailers according to DOT guidelines
- Performed all electrical diagnostics and repair
- Performed engine and transmission over haul
- Performed brakes system repairs including air brakes
- Performed driver write ups (DVIR) repairs
- Welding repairs and inspections
- Fifth wheel inspections and repairs
- Tire inspections according to DOT guidelines and replacement
- CNG inspections and repairs
- Before and after service test drove tractor to check DVIR repairs and next steps
Diesel Technician
Penske
05.2012 - 12.2014
- Pmi inspections on tractors, box trucks, trailers and refrigeration units
- Performed repairs on electrical sytems, brakes, air brakes, refrigeration systems, doors and engines
- Performed tire inspections and replacement according and DOT guidelines
- Fifth wheel inspections and repairs
Diesel Technician
Kenworth
11.2011 - 05.2012
- Performed pmi inspections at customer facilities or picked up tractor and drove back to kenworth to perform inspections
- Fifth wheel inspections
- Obtained my class B license (current)
- spotless driving record (current)
Diesel Technician
Walgreens
11.2009 - 11.2011
- Performed pmi inspections on tractors and trailers
- performed air brake system diagnostic and repairs
- electrical repairs
- welding repairs
- tire inspections and replacement according to DOT guidelines
- operated tractors and trailers in busy distribution yard, demonstrating expert backing and tight-space maneuvering
- safely hooked, unhooked, and secured trailers, ensuring loads were properly chocked and stabilized
Education
Diesel Industrial Technology Technician - Diesel Technology
Universal Technical Institute/Northern California
Sacramento, CA2009
Certificate - Truck Driving
Dave's School of Truck Driving
West Sacramento, CA11-2025
Skills
- Reporting and documentation
- Task delegation
- Staff management
- Coaching and mentorship
- Reliable & trustworthy
- Computer skills
- Friendly, positive attitude
- Communication
- Teambuilding
- Dependability
- Customer Service
- Safe Driver/ Clean driving record
- Pre-trip and post-trip inspections
Timeline
Service Manager/ Senior Delivery Planner
The Lion Electric Company
09.2019 - 07.2024
Service Technician
Amerit Fleet Solutions
02.2019 - 09.2019
Diesel/Automotive technician
Ups
12.2014 - 12.2018
Diesel Technician
Penske
05.2012 - 12.2014
Diesel Technician
Kenworth
11.2011 - 05.2012
Diesel Technician
Walgreens
11.2009 - 11.2011
Diesel Industrial Technology Technician - Diesel Technology
Universal Technical Institute/Northern California
Certificate - Truck Driving
Dave's School of Truck Driving