Kiana Shams
Richmond Hill,ON
Summary
Motivated professional with extensive experience in customer service, financial documentation, and team coordination across various industries, including car rental, restaurant operations, and mortgage processing. Demonstrated ability to thrive in high-pressure environments while ensuring documentation accuracy and client satisfaction. Recognized for adaptability and attention to detail, with a strong commitment to a career in banking and financial services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Platinum Rental & Leasing
Richmond Hill, Ontario
02.2022 - 07.2025
- Oversaw daily car rental office operations, managing reservations, returns, and fleet logistics.
- Resolved customer service issues and complaints to ensure high client satisfaction.
- Trained and supervised staff to uphold service quality and adhere to company policies.
- Prepared rental contracts, processed payments, and managed insurance documentation.
- Maintained accurate records of vehicle usage, maintenance schedules, and availability.
- Collaborated with insurance companies and clients post-accident to arrange replacement vehicles.
- Increased repeat customer base through efficient, reliable, and friendly service delivery.
Mortgage Loan Assistant
Empire Capital
Richmond Hill, Ontario
11.2021 - 07.2025
- Ensured accuracy and completeness of mortgage applications by assisting clients with documentation.
- Collected and organized financial data, including income proofs, IDs, and credit reports.
- Maintained client files, updating records in compliance with privacy policies.
- Processed loan payments, verifying payment information for accuracy.
- Communicated with banks to follow up on application statuses, providing regular updates.
- Managed customer relations while maintaining confidentiality of client details.
- Verified calculations on submitted documents such as income, assets, and liabilities.
- Supported loan officers by reviewing documentation for eligibility verification.
Restaurant Team Member
Mele Trattoria
St. Catharines, Ontario
01.2019 - 05.2020
- Ensured adherence to food safety guidelines during meal preparation and cooking.
- Maintained a hygienic workspace by washing dishes and cleaning kitchen equipment.
- Restocked supplies, including utensils, napkins, and cleaning materials, to support smooth operations.
- Worked efficiently in high-pressure environments across kitchen and dining areas.
- Supported team members to facilitate seamless service from kitchen to table.
- Executed basic food prep tasks such as chopping vegetables and assembling dishes.
- Delivered meals promptly to tables while providing friendly customer assistance.
Education
Some College (No Degree) - Biomedical Sciences
Brock University
St. Catharines, ONSkills
- Customer service
- Financial data analysis
- Team leadership
- Attention to detail
- Time management
- Staff training
- Problem solving
- Documentation accuracy
Languages
Persian
Native/ Bilingual
English
Professional
Certification
- Teeth Whitening Certificate June 2021
Affiliations
- Reliable and detail oriented individual with hands on experience in customer service, financial documentation, and business operations across multiple industries, including mortgage processing, restaurant service, and car rental management. Skilled in communication, problem-solving, and maintaining documentation accuracy under pressure. Seeking to bring a strong work ethic and a customer-first mindset to a dynamic role in the banking industry. Fast learner, team player, and passionate about developing a long-term career in financial services.
References
References available upon request.
Timeline
Manager
Platinum Rental & Leasing
02.2022 - 07.2025
Mortgage Loan Assistant
Empire Capital
11.2021 - 07.2025
Restaurant Team Member
Mele Trattoria
01.2019 - 05.2020
Some College (No Degree) - Biomedical Sciences
Brock University
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