KIANA NAVABI
Calgary,
Summary
Customer-focused retail professional with experience selling Apple products and delivering exceptional customer service in fast-paced, multilingual retail environments. Skilled at building customer relationships, understanding individual needs, and providing personalized product recommendations. Fluent in Persian, English, and Georgian, with a passion for technology, teamwork, and creating outstanding customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales & Social Media Associate
Parsic Mobile (Apple Specialty Retailer)
Mashhad, Iran
05.2025 - 08.2025
- Advised customers on Apple products, accessories, and purchasing decisions.
- Explained Apple features and software updates in a customer-friendly way.
- Achieved 2,000+ new Instagram followers, with multiple educational videos exceeding 200,000 views.
- Created and presented on-camera educational Apple content for social media, helping customers better understand Apple products and features.
- Provided tailored product recommendations and after-sales support.
- Collaborated with team members to deliver exceptional customer service and support customers throughout their purchasing decisions.
Retail Sales & Social Media Associate
Jejimi
Tbilisi, Georgia
06.2023 - 02.2025
- Created social media content.
- Managed store operations by opening and closing facilities daily.
- Processed POS and cash transactions.
- Maintained inventory and product displays.
- Represented business at weekend artisan markets to engage with community and promote brand awareness.
Sales & Media Associate
Advili Mesh Sakhli
Tbilisi, Georgia
06.2022 - 02.2025
- Produced and edited promotional videos and reels.
- Created SketchUp visualizations to help customers visualize design options.
- Photographed and filmed completed installation projects, creating marketing content for social media and customer presentations.
- Provided assistance to customers in-store and online.
Head Server
My Chef Restaurant
Tbilisi, Georgia
07.2022 - 09.2022
- Promoted from Server to Head Server within two weeks.
- Coordinated dining room operations to ensure smooth service flow.
- Resolved customer concerns to enhance guest satisfaction.
- Collaborated with kitchen staff during peak service hours.
Education
Ontario Secondary School Diploma -
Brookfield High School
Ottawa, ONSkills
- Customer Service
- Retail Sales
- Communication
- Relationship Building
- Apple Product Knowledge
- Team Collaboration
- Problem Solving
- Social Media Management
- Content Creation
- Photography & Videography
- SketchUp
- Canva
- CapCut
- Inventory Management
- Cash Handling & POS Systems
LANGUAGES
Persian (Native)
English (Fluent – DET 125)
Georgian (Fluent)
Russian (Basic)
Certification
- Alberta ProServe Certification
- Food Handler Certificate
Timeline
Sales & Social Media Associate
Parsic Mobile (Apple Specialty Retailer)
05.2025 - 08.2025
Retail Sales & Social Media Associate
Jejimi
06.2023 - 02.2025
Head Server
My Chef Restaurant
07.2022 - 09.2022
Sales & Media Associate
Advili Mesh Sakhli
06.2022 - 02.2025
Ontario Secondary School Diploma -
Brookfield High School
AWARDS & ACHIEVEMENTS
- Ontario Scholar
- International Business Subject Award
- 1st Place – University of Waterloo Team Mathematics Competition
- Certificate of Recognition – University of Waterloo Mathematics Contest