Results-oriented leader with expertise in team management and safety training. Skilled in problem-solving and customer engagement, consistently delivering high standards in service and operational efficiency to drive business success.
Overview
10
10
years of professional experience
Work History
Sales Associate/Social Media Content Coordinator
Ventura Dive and Sport
Ventura, CA
01.2025 - Current
Assisted customers in selecting dive gear, ensuring optimal satisfaction and product knowledge.
Processed purchases efficiently using POS systems, enhancing transaction accuracy.
Maintained inventory organization, contributing to streamlined stock management practices.
Educated customers on equipment usage and safety protocols for diving activities.
Handled customer inquiries and resolved issues promptly, promoting a positive shopping experience.
Participated in product displays setup, showcasing merchandise effectively to attract customers.
Built relationships with customers to encourage repeat business.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Created, produced, and managed social media content
Developed and implemented a swim lesson program to increase outreach and services.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Instructor/Rescue Diver
All Stop! Survival and Safety Training
Houston, TX
09.2023 - 10.2024
Delivered engaging survival training courses to diverse audiences.
Facilitated hands-on safety drills, enhancing participants' practical skills and confidence.
Assessed student performance through practical evaluations and provided constructive feedback.
Collaborated with team members to refine training materials for clarity and effectiveness.
Situational awareness and decision-making under pressure.
Emergency response and incident management.
Pool Manager/Lifeguard Instructor
Sweetwater Pools
Houston, TX
05.2022 - 09.2023
Supervised daily pool operations, ensuring compliance with safety and sanitation standards.
Managed team schedules, optimizing staff allocation for peak hours and events.
Implemented maintenance schedules to ensure pool equipment functionality and cleanliness.
Led safety drills and training sessions, fostering a culture of safety among staff members.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Hired, trained and evaluated team members to meet departmental standards and goals.
Merchandising Lead/Stock Lead
American Eagle Outfitters, Inc
Napa, CA/ Houston, TX
09.2018 - 05.2022
Supervised stockroom operations, ensuring efficient inventory management and organization.
Trained and mentored team members on best practices for stock handling and customer service.
Streamlined receiving processes to enhance accuracy in inventory counts and minimize discrepancies.
Coordinated with sales team to align stock levels with promotional activities, optimizing product availability.
Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Maintained updated product knowledge to successfully educate and advise customers.
Pool Manager
City Of Napa
Napa, CA
05.2016 - 09.2019
Supervised daily operations of aquatic facility, ensuring safety and cleanliness standards were upheld.
Managed staff scheduling and training to optimize team performance and service delivery.
Developed and implemented swim programs, enhancing community engagement and participation.
Monitored pool maintenance schedules, coordinating repairs and equipment servicing as needed.
Conducted regular safety drills and inspections, improving emergency preparedness protocols.
Coordinated scheduling of swim instructors, optimizing class availability and resource allocation.
Trained and mentored new instructors, enhancing teaching techniques and program delivery standards.
Implemented performance tracking systems for student progress, ensuring continuous improvement in skills acquisition.
Bartender/Server
Applebee's Grill + Bar
Napa, CA
04.2017 - 09.2018
Crafted cocktails and beverages to meet customer preferences and enhance dining experience.
Maintained bar inventory, ensuring timely restocking of supplies for uninterrupted service.
Trained new staff on drink preparation techniques and customer service standards.
Collaborated with kitchen staff to coordinate timely delivery of food and drinks.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Delivered exceptional customer service in fast-paced dining environment.
Managed multiple tables efficiently, ensuring timely food and beverage delivery.
Bartender/Server
The Hunter Wine Bar
Mosman, NSW Australia
10.2016 - 04.2017
Crafted unique cocktails and beverages, enhancing customer experience and satisfaction.
Managed bar inventory, ensuring optimal stock levels and reducing waste.
Trained new bartenders on techniques, recipes, and bar protocols for consistent service.
Provided exceptional customer service, fostering loyalty and repeat business through engagement.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Sales Floor Associate Cashier/Content & Social Media Manager at green street marketSales Floor Associate Cashier/Content & Social Media Manager at green street market
<ul>
<li>Executed comprehensive social media marketing strategies to elevate brand visibility.</li>
<li>Created consistent, engaging content across multiple platforms to enhance messaging.</li>
<li>Monitored client engagements and provided insights to improve interactions.</li>
<li>Tracked product sales through social media analytics, generating reports for campaign optimization.</li>
<li>Scheduled and published posts on various channels to maximize audience reach.</li>
<li>Developed event marketing strategies to boost attendance and engage target audiences.</li>
<li>Designed promotional materials such as flyers and banners for events.</li>
<li>Coordinated logistics for events, ensuring seamless execution of all activities.</li>
</ul> at Flirtcard<ul>
<li>Executed comprehensive social media marketing strategies to elevate brand visibility.</li>
<li>Created consistent, engaging content across multiple platforms to enhance messaging.</li>
<li>Monitored client engagements and provided insights to improve interactions.</li>
<li>Tracked product sales through social media analytics, generating reports for campaign optimization.</li>
<li>Scheduled and published posts on various channels to maximize audience reach.</li>
<li>Developed event marketing strategies to boost attendance and engage target audiences.</li>
<li>Designed promotional materials such as flyers and banners for events.</li>
<li>Coordinated logistics for events, ensuring seamless execution of all activities.</li>
</ul> at Flirtcard
Spearheaded sales initiatives for a diverse portfolio of brands, including COVE USA, Tall T Productions, Koastal Kooks, Long Tall Sally, Casetify, These Glasses, Charmed Aroma, and Pluto Dream Light, achieving a minimum revenue boost of 30% for each brand through targeted marketing strategies and effective outreachManaged and grew multiple social media accounts on TikTok and Instagram, amassing a combined total of 462,000 followers, 12.3 million likes, and 52 million viewsUtilized data-driven insights to optimize content and enhance engagementOversaw daily content management to maximize views, likes, and endorsements, effectively increasing my digital footprint and expanding audience reachImplemented innovative strategies that resulted in sustained growth and heightened brand visibility at Tik TokSpearheaded sales initiatives for a diverse portfolio of brands, including COVE USA, Tall T Productions, Koastal Kooks, Long Tall Sally, Casetify, These Glasses, Charmed Aroma, and Pluto Dream Light, achieving a minimum revenue boost of 30% for each brand through targeted marketing strategies and effective outreachManaged and grew multiple social media accounts on TikTok and Instagram, amassing a combined total of 462,000 followers, 12.3 million likes, and 52 million viewsUtilized data-driven insights to optimize content and enhance engagementOversaw daily content management to maximize views, likes, and endorsements, effectively increasing my digital footprint and expanding audience reachImplemented innovative strategies that resulted in sustained growth and heightened brand visibility at Tik Tok