Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Regan

Oxnard

Summary

Results-oriented leader with expertise in team management and safety training. Skilled in problem-solving and customer engagement, consistently delivering high standards in service and operational efficiency to drive business success.

Overview

10
10
years of professional experience

Work History

Sales Associate/Social Media Content Coordinator

Ventura Dive and Sport
Ventura, CA
01.2025 - Current
  • Assisted customers in selecting dive gear, ensuring optimal satisfaction and product knowledge.
  • Processed purchases efficiently using POS systems, enhancing transaction accuracy.
  • Maintained inventory organization, contributing to streamlined stock management practices.
  • Educated customers on equipment usage and safety protocols for diving activities.
  • Handled customer inquiries and resolved issues promptly, promoting a positive shopping experience.
  • Participated in product displays setup, showcasing merchandise effectively to attract customers.
  • Built relationships with customers to encourage repeat business.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Created, produced, and managed social media content
  • Developed and implemented a swim lesson program to increase outreach and services.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Instructor/Rescue Diver

All Stop! Survival and Safety Training
Houston, TX
09.2023 - 10.2024
  • Delivered engaging survival training courses to diverse audiences.
  • Facilitated hands-on safety drills, enhancing participants' practical skills and confidence.
  • Assessed student performance through practical evaluations and provided constructive feedback.
  • Collaborated with team members to refine training materials for clarity and effectiveness.
  • Situational awareness and decision-making under pressure.
  • Emergency response and incident management.

Pool Manager/Lifeguard Instructor

Sweetwater Pools
Houston, TX
05.2022 - 09.2023
  • Supervised daily pool operations, ensuring compliance with safety and sanitation standards.
  • Managed team schedules, optimizing staff allocation for peak hours and events.
  • Implemented maintenance schedules to ensure pool equipment functionality and cleanliness.
  • Led safety drills and training sessions, fostering a culture of safety among staff members.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Hired, trained and evaluated team members to meet departmental standards and goals.

Merchandising Lead/Stock Lead

American Eagle Outfitters, Inc
Napa, CA/ Houston, TX
09.2018 - 05.2022
  • Supervised stockroom operations, ensuring efficient inventory management and organization.
  • Trained and mentored team members on best practices for stock handling and customer service.
  • Streamlined receiving processes to enhance accuracy in inventory counts and minimize discrepancies.
  • Coordinated with sales team to align stock levels with promotional activities, optimizing product availability.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.

Pool Manager

City Of Napa
Napa, CA
05.2016 - 09.2019
  • Supervised daily operations of aquatic facility, ensuring safety and cleanliness standards were upheld.
  • Managed staff scheduling and training to optimize team performance and service delivery.
  • Developed and implemented swim programs, enhancing community engagement and participation.
  • Monitored pool maintenance schedules, coordinating repairs and equipment servicing as needed.
  • Conducted regular safety drills and inspections, improving emergency preparedness protocols.
  • Coordinated scheduling of swim instructors, optimizing class availability and resource allocation.
  • Trained and mentored new instructors, enhancing teaching techniques and program delivery standards.
  • Implemented performance tracking systems for student progress, ensuring continuous improvement in skills acquisition.

Bartender/Server

Applebee's Grill + Bar
Napa, CA
04.2017 - 09.2018
  • Crafted cocktails and beverages to meet customer preferences and enhance dining experience.
  • Maintained bar inventory, ensuring timely restocking of supplies for uninterrupted service.
  • Trained new staff on drink preparation techniques and customer service standards.
  • Collaborated with kitchen staff to coordinate timely delivery of food and drinks.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.

Bartender/Server

The Hunter Wine Bar
Mosman, NSW Australia
10.2016 - 04.2017
  • Crafted unique cocktails and beverages, enhancing customer experience and satisfaction.
  • Managed bar inventory, ensuring optimal stock levels and reducing waste.
  • Trained new bartenders on techniques, recipes, and bar protocols for consistent service.
  • Provided exceptional customer service, fostering loyalty and repeat business through engagement.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Education

High School Diploma -

Napa High School
Napa, CA

No Degree - Communications

Diablo Valley College
Pleasant Hill, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Exceptional customer service
  • Safety management
  • Coaching experience
  • Marketing
  • Merchandise presentation
  • First aid proficiency
  • Risk assessment
  • Team leadership

Timeline

Sales Associate/Social Media Content Coordinator

Ventura Dive and Sport
01.2025 - Current

Instructor/Rescue Diver

All Stop! Survival and Safety Training
09.2023 - 10.2024

Pool Manager/Lifeguard Instructor

Sweetwater Pools
05.2022 - 09.2023

Merchandising Lead/Stock Lead

American Eagle Outfitters, Inc
09.2018 - 05.2022

Bartender/Server

Applebee's Grill + Bar
04.2017 - 09.2018

Bartender/Server

The Hunter Wine Bar
10.2016 - 04.2017

Pool Manager

City Of Napa
05.2016 - 09.2019

High School Diploma -

Napa High School

No Degree - Communications

Diablo Valley College
Hailey Regan