Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Career Experience
Languages
Certification
Timeline
Generic

Kiana Brown

Toronto,Canada

Summary

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Instructor

City of Toronto
05.2024 - Current
  • Provides a fun, safe and meaningful program for children
  • Interacts with staff, participants, parents/caregivers and other community members/agencies to provide a great experience
  • Takes action to deal with incidents, problems and emergencies and parent concerns as outlined

Cashier

Winners & HomeSense
08.2021 - 12.2024
  • Meet store operating policies and standards, including providing great customer service, cash handling, and following store safety rules
  • Build deep and personalized connections with our customers, enhancing their loyalty and affinity to Winners & HomeSense
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Cashier

FreshCo
01.2020 - 06.2021
  • Meet store operating policies and standards, including providing great customer service, cash handling, and following store safety rules
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Bachelor of Arts - Criminology

York University
04-2027

Bachelor of Arts - Diversity And Social Justice

University of Prince Edward Island
Charlottetown, PE
04-2024

Central Technical School
Toronto, ON
06-2022

Skills

  • Demonstrates exceptional interpersonal skills with a natural ability to build relationships
  • Has the ability to work as a team
  • Has the ability to work in a fast-paced environment, while delivering an exceptionally high level of attention and service
  • CPR-C and First Aid Certification
  • Strong communication skills

Accomplishments

  • UPEI Women's Basketball Team
  • Central Technical Women's Basketball Team
  • Canada Elite Women's Juel Prep Team
  • Thornlea Secondary School Track and Field OFSAA 4th Place finalist

Extracurricular Activities

Women's Prep Basketball Team, 2018-2022 UPEI Women's University Basketball Team, 2023-2024

Career Experience

  • Relief, City of Toronto, Toronto, ON, 05/01/24, Provides a fun, safe and meaningful program for children, Interacts with staff, participants, parents/caregivers and other community members/agencies to provide a great experience, Takes action to deal with incidents, problems and emergencies and parent concerns as outlined
  • Cashier, Winners & HomeSense, RichmondHill, ON, 08/01/21, Meet store operating policies and standards, including providing great customer service, cash handling, and following store safety rules, Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication, Build deep and personalized connections with our customers, enhancing their loyalty and affinity to Winners & HomeSense
  • Cashier, FreshCo, RichmondHill, ON, 06/01/21, Meet store operating policies and standards, including providing great customer service, cash handling, and following store safety rules, Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

Languages

English
Native or Bilingual

Certification

  • First-Aid and CPR Certification
  • Wading Pool Certification

Timeline

Instructor

City of Toronto
05.2024 - Current

Cashier

Winners & HomeSense
08.2021 - 12.2024

Cashier

FreshCo
01.2020 - 06.2021
  • First-Aid and CPR Certification
  • Wading Pool Certification

Bachelor of Arts - Criminology

York University

Bachelor of Arts - Diversity And Social Justice

University of Prince Edward Island

Central Technical School
Kiana Brown