Summary
Overview
Work History
Education
Skills
Timeline
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Kian Behzadi

Toronto,ON

Summary

I am a Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

15
15
years of professional experience

Work History

Helper/Runner

Reliance Home Comfort
01.2023 - Current
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Monitored machinery and equipment to detect and troubleshoot problems.
  • Practiced company policies to promote safety and compliance.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected and adjusted work performed to meet expectations.
  • Used hand trucks and forklifts to load, unload, and transport items.
  • Completed physical inventory counts each month.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Inventory Clerck and Sales Counselor

Behzadi Plastics Factory (family Business)
04.2009 - 04.2022
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Skilled at working independently and collaboratively in a team environment.

Sales Coordinator

Lian Trading Group
08.2015 - 08.2021
  • At Lian Trading Group, we sell auto parts imported from China to customers ranging from individuals and stores to auto manufacturers.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into the operating system.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Kept detailed records of sales and customer information in CRM software, updating the database regularly to maintain top-notch service.
  • Set up appointments with potential and current customers to promote new products and services.

Showroom Sales Associate

Luxury House Co. (importer of high-end bathroom fittings and accessories)
08.2013 - 08.2016
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Advanced Diploma - Business Administration - Marketing

Seneca College of Applied Arts And Technology
North York, ON
09.2024

Bachelor of Science - Industrial Engineering

Azad University
Iran
02.2011

Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Shipping and Receiving
  • Onsite Product Demonstrations
  • Product Promotion
  • Post-Sales Support
  • Inventory Tracking and Storage
  • OHSA certified
  • Stocking and Organization
  • Product and Service Sales

Timeline

Helper/Runner

Reliance Home Comfort
01.2023 - Current

Sales Coordinator

Lian Trading Group
08.2015 - 08.2021

Showroom Sales Associate

Luxury House Co. (importer of high-end bathroom fittings and accessories)
08.2013 - 08.2016

Inventory Clerck and Sales Counselor

Behzadi Plastics Factory (family Business)
04.2009 - 04.2022

Advanced Diploma - Business Administration - Marketing

Seneca College of Applied Arts And Technology

Bachelor of Science - Industrial Engineering

Azad University

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Kian Behzadi