Kiahna Johnson-Kidd
Wheatland
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Social Media Coordinator
Woman Heal
Remote
01.2024 - 05.2025
- Aiming to support women grow spiritually, heal emotionally, live healthy lifestyles & excel financially.
- Planning, implementing, and managing, Woman Heal Inc.'s social media strategy to increase brand awareness, improve marketing efforts, and increase community participation.
- Personally reaching out to women to extend invitations to events hosted by Woman Heal, Inc.
- Attending monthly team meetings and staying up to date with our team group chat.
- Review recorded meetings to repost on our nonprofit social media accounts, website, and blogs.
- Attending semimonthly virtual meetings hosted by Woman Heal, Inc.
Temporary Admin Assistant, Accounts Receivable
The Plus Group
Yuba City, CA
02.2025 - 04.2025
- Operating a computer programmed with accounting software to record, store, and analyze information.
- Collected information from customer portals to facilitate data entry processes. Gathered necessary documents from shared email accounts to support data management tasks.
- Checking figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Performed scanning and attachment of documents to maintain organized digital archives.
- Maintaining Vendor files with monthly invoices and copies of payments made.
- Classify, record, and summarize numerical and financial data to compile and keep financial records.
- Assisting with additional tasks as needed.
Overnight Call Center Representative
Hard Rock Hotel and Casino Sacramento
Wheatland, CA
12.2023 - 01.2024
- Managed a multiline phone system, screening calls to ensure efficient call routing while following communication scripts.
- Looking up guest account information to provide accuracy of hotel and casino promotions for qualified guests.
- Responsible for maintaining knowledge of all departments in hotel and casino to ensure accuracy for guests.
- Calendar management: booking, canceling, and revising hotel and dinner reservations.
- Completing credit card transactions over the phone for hotel reservations.
- Calling guests to confirm hotel reservations prior to arrival dates.
- Providing additional assistance to the hotel front desk when needed.
Temporary Receptionist
Aerotek
San Jose, CA
09.2019 - 03.2020
- Opening and preparing the main lobby daily.
- Managed a multiline phone system, screening calls to ensure efficient call routing.
- Assisting with visitor photos for visitor badges and signing non-disclosure agreements.
- Creating and distributing visitors badges upon guest arrival and collecting badges at departure while signing guests in and out of the security system.
- Calendar management for scheduled meetings and booking conference rooms.
- Collaborating with security team to ensure a safe environment for employees and guests.
Lead Receptionist
Stevens Creek Kia/Chrysler Jeep Dodge Ram
San Jose, CA
12.2017 - 05.2018
- Executed daily store opening procedures to maintain operational efficiency and readiness.
- Managed a multiline phone system, ensuring efficient call routing.
- Developed and implemented weekly work schedules for managers and employees.
- Crafted and delivered handwritten messages to appropriate employees or departments to enhance communication.
- Coordinated and finalized dealer trades, ensuring timely and efficient stock replenishment.
- Creating price markup stickers for vehicles.
- Filing documents for the Human Resources department.
- Oversaw inventory management and replenishment of office supplies.
- Supported operations at sister store Chrysler Jeep Dodge Ram by addressing coverage needs.
- Bookkeeping i.e. filing and maintaining car keys and car manuals.
Receptionist/Service Cashier
DGDG, Capitol Subaru
San Jose, CA
07.2016 - 10.2017
- Greet and direct guests to the appropriate department.
- Managed a multiline phone system for sales and service departments, ensuring efficient call routing.
- Bookkeeping i.e. filing and maintaining car keys and car manuals.
- Handwriting and delivering personal messages to employees and other departments.
- Receiving payments in the service department.
- Scheduling, confirming, and revising appointments for the service and sales department, via in person and telephone.
- Following up with guests via in person or telephone on vehicles progress in the service department.
- Running errands for service and sales team.
- Performing administrative tasks such as scanning, sorting, filing, and disposing of documents.
- Collaborating with car rental service, as well as dropping off vehicles and guests.
- Oversaw inventory management and replenishment of office supplies.
Education
High School Diploma - Scientific Inquiry and Quantitative Reasoning
San Jose City College
San Jose, CA06-2027
Certificate of Completion - Medical Assisting
Center for Employment Training
San Jose, CA05-2019
High School Diploma -
Willow Glen High School
San Jose, CA06-2013
Skills
- Time management
- Adaptability
- Data entry proficiency
- Effective communication
- Independent work
- Problem solving
Timeline
Temporary Admin Assistant, Accounts Receivable
The Plus Group
02.2025 - 04.2025
Social Media Coordinator
Woman Heal
01.2024 - 05.2025
Overnight Call Center Representative
Hard Rock Hotel and Casino Sacramento
12.2023 - 01.2024
Temporary Receptionist
Aerotek
09.2019 - 03.2020
Lead Receptionist
Stevens Creek Kia/Chrysler Jeep Dodge Ram
12.2017 - 05.2018
Receptionist/Service Cashier
DGDG, Capitol Subaru
07.2016 - 10.2017
Certificate of Completion - Medical Assisting
Center for Employment Training
High School Diploma - Scientific Inquiry and Quantitative Reasoning
San Jose City College
High School Diploma -
Willow Glen High School