Khushveer Kaur
Brampton,ON
Summary
A motivated and skilled professional with a robust educational background in Non-Medical Stream from Senior Secondary Education and currently pursuing a Diploma in Computer Programming at Sheridan College. Brings valuable experience as a Customer Service Representative and General Laborer, demonstrating strong abilities in handling customer inquiries, managing high-pressure situations, and resolving conflicts with professionalism and empathy. Actively seeking a challenging new role where extensive customer service skills and technical acumen can contribute to the success of a dynamic organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Nadeem
10.2023 - Current
- Addressed customer inquiries and suggestions professionally and courteously.
- Managed high-pressure situations with professionalism, effectively resolving conflicts.
- Listened attentively to customer concerns, promptly addressing them and escalating significant issues to a supervisor.
- Resolved complaints empathetically, enhancing customer loyalty and encouraging repeat business.
• Perform Opening and Closing Procedures
• Keep up store cleanliness and tidiness!
• Inform customers about promotions, deals and special offers.
General Labour
People Staff
12.2023 - 04.2024
· Packaging and keeping stuff organized.
· Taking responsibility for doing work efficiently and perfectly.
Education
Basic Training Diploma - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON12.2024
High School Diploma -
Bhai Mastan Singh Public Senior Secondary School
Punjab, India06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Money Math Skills - Responsible for handling cash at special events
Reliability - Punctual worker who uses time effectively to meet deadlines
Teamwork – Excellent team player who works willingly and respectfully with others
Oral Communication Skills
Languages
English
Professional Working
Timeline
General Labour
People Staff
12.2023 - 04.2024
Customer Service Representative
Nadeem
10.2023 - Current
Basic Training Diploma - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Bhai Mastan Singh Public Senior Secondary School
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