Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Projects
Languages
Certification
Timeline
Generic

Khushveen Sandhu

Calgary,AB

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Resolution Specialist

Phreesia
01.2019 - Current
  • Troubleshooted practice issues regarding payments, appointments and various imports/exports
  • Leveraged strong negotiation skills to reach mutually beneficial solutions for both the company and its customers.
  • Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
  • Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
  • Advanced troubleshooting using SQL
  • Logged different product bugs and provided detailed insight of the issues
  • Sound knowledge of Payment industry and industry security standards -PCI
  • Worked on projects with go live of new clients
  • Gathered detailed knowledge of healthcare industry
  • Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
  • Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Assisted with resolving issues for escalated clients


Programmer/network analyst

Cognizant Technology Solutions
09.2015 - 04.2017
  • Worked on a banking tool working on versions, inquiries
  • Drafted comprehensive reports to document bugs and design flaws
  • Documented program development and revisions and accurately maintained historical records
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Recommended network security standards to management
  • Analyzed, reviewed and revised programs to increase operating efficiency.

Education

Post Graduate-Wireless Information Networking -

Fleming College
Peterborough, ON
09.2018

Electronics & Communication Engineering -

Jaypee University of Engineering and Technology
04.2015

Skills

  • Windows Server
  • Mac OS
  • Advanced excel skills
  • Banking domain knowledge
  • Project management
  • Programming skills
  • Adaptability and Flexibility
  • Relationship Building
  • Effective Communication
  • Information Collection
  • Troubleshooter
  • Compliance troubleshooting
  • Attention to Detail
  • Multitasking
  • De-Escalation Techniques
  • Assertiveness
  • Conflict resolution skills
  • Document Preparation

Websites

Accomplishments

  • AWS Certified Solutions Architect
  • CCNA-Routing & Switching

Projects

IOTAR-Medical, Did IOT project using unity 3D and Vuforia to show data acquired from medical kit in augmented form. This is interactive representation of data like current heartbeat can be projected by heart beating on your notebook. ASP.net indexing application, Created web application for indexing of stocks using three layer structure. Data analysis google news, Extracted data from google news to figure out interesting facts and represent meaningful data using python.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

T24 Banking tool trained

CCNA certified


Timeline

Resolution Specialist

Phreesia
01.2019 - Current

Programmer/network analyst

Cognizant Technology Solutions
09.2015 - 04.2017

Electronics & Communication Engineering -

Jaypee University of Engineering and Technology

Post Graduate-Wireless Information Networking -

Fleming College

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Khushveen Sandhu