Karishma Sheik
Toronto,ON
Summary
Looking forward to an opportunity in an environment where a difference could be made to the business rather than just be an other payroll figure. Motivated and flexible to learn with paced ambition and desiring towards professional excellence.
Overview
8
8
years of professional experience
Work History
Resolution Specialist
Amazon Development Center India Pvt. Ltd
10.2017 - 08.2023
- Coordinating proficiently with the cross functional data teams in order to deliver optimum results while ensuring maximum accuracy.
- Handled process associate's issues through phone, email and chat mediums.
- Lead 7 batches as a trainer mentoring about 80 employees for Tier 3 data portals with 95% graduation acquisition. Assist and communicate with team members in creating data graphs, data files, charts and other pictorial representations of data.
- Assisted with development and manipulation of data, standardizing data and eliminate incorrect data from database settings to ensure refinement.
- Provided guidance and support to Customer Service Representatives in addressing consumer issues.
Process Development Associate
Sutherland Global Services
09.2015 - 12.2016
- Facilitated business plan through identifying inefficiencies in existing processes and tracking shortcomings
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved performance which 70% reduction in delays to assist customers
- Worked effectively in fast-paced environments.
Education
Post Graduate Cerification - Project Management - Information Technology
Canadore At Stanford
Ontario, Canada09.2024
Bachelor of Science - Electronics and Communications
Jawaharlal Nehru And Technological University
Hyderabad, India06.2015
Skills
Computer Skills :
- Windows, MS SQL Server, MySQL, Python, R, Microsoft SSIS, ETL, HEVO, MS Office, MS Excel Flexible to learn new skills
- Office experience with administrative and supervision work
- Good Programming skills
- Excellent written and communication skills
- Excellent teamwork skills with minimal to no dependency
- Competent and reliable professional
- Steadfast ownership and diving deep into concerns to reach optimal solution
Personality traits
Friendly, Optimistic, Fast learner, value integrity, High EI.
Languages
English
Hindi
Urdu
Availability
- Sunday - All day
- Monday - All day
- Tuesday - All day
- Wednesday - All day
- Thursday - Available until 12:30 pm from morning and post 10 : 15 pm
- Friday -Available until 12:30 pm from morning and post 10 : 15 pm
- Saturday -Available until 12:30 pm from morning and post 10 : 15 pm
Timeline
Resolution Specialist
Amazon Development Center India Pvt. Ltd
10.2017 - 08.2023
Process Development Associate
Sutherland Global Services
09.2015 - 12.2016
Post Graduate Cerification - Project Management - Information Technology
Canadore At Stanford
Bachelor of Science - Electronics and Communications
Jawaharlal Nehru And Technological University
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