Khushleen Kaur
Vancouver,BC
Summary
Dedicated manager with a strong focus on customer service, team leadership, and operations management. Proven ability to analyze feedback and implement training programs that enhance service quality.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's Restaurant
01.2023 - Current
- Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored staff on operational procedures, enhancing team performance and service standards.
- Implemented inventory management strategies to reduce waste and maintain stock levels effectively.
- Coordinated staff schedules to optimize labor costs while meeting peak demand periods.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service quality.
- Developed training programs for new employees, ensuring consistency in operational practices and customer interaction.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associate of Arts - Arts
University Canada West
Vancouver10-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Documentation and reporting
- Operations management
- Workforce management
Languages
Hindi
English
Punjabi
Timeline
Manager
McDonald's Restaurant
01.2023 - Current
Associate of Arts - Arts
University Canada West