Polished in managing fast-paced work, inspecting shipments, and resolving issues with
vendor representatives. Strong records management and planning abilities further
enhance capabilities in this role. Administrative leader offering experience prioritizing
and delegating administrative tasks to drive goal achievement. Proficient in schedule
coordination, resource allocation, and office supply inventory management. Dedicated
to training and mentoring top talent while cultivating a productive work culture.
Overview
1
1
year of professional experience
Work History
Crew Member
Subway Sandwiches
01.2024 - Current
Maintained a high customer satisfaction rating of 95% through friendly service
and attention to detail
Consistently received positive feedback and compliments from customers for
exceptional service
Maintained strict adherence to Subway's quality standards, contributing to a 10%
increase in repeat customers
Played a key role in training new employees, helping them to quickly reach
proficiency.
Sales Associate
American Eagle Outfitters
Toronto, Ontario
10.2023 - 12.2023
Provided excellent customer service, resulting in a 20% increase in customer
retention and repeat purchases
Assisted in merchandising and visual displays, leading to a 15% increase in store
sales
Managed inventory levels, reducing stock shortages by 10% through efficient
reordering processes
Trained new employees on store policies, product knowledge, and sales
techniques
Customer service
Retail Operations
Sales & Upselling Techniques
Inventory Management
Staff Training & Development
POS Systems Proficiency
Merchandising & Display
Quality Assurance
Problem Solving
Time Management
Cash Handling
Documentation And Reporting
WORK HISTORY
Handled POS transactions with accuracy, ensuring a smooth checkout experience for
customers.
Customer Service Representative
Walmart
Toronto, Ontario
05.2023 - 08.2023
Resolved customer complaints with a 90% first-contact resolution rate
Streamlined returns and exchanges, cutting wait times by 20%
Handled customer inquiries, ensuring high satisfaction levels
Coordinated with departments to maintain product availability
Trained new team members on service protocols.
Education
Bachelors of Business Administration - Project Management
Yorkville
University
09.2025
Timeline
Crew Member
Subway Sandwiches
01.2024 - Current
Sales Associate
American Eagle Outfitters
10.2023 - 12.2023
Customer Service Representative
Walmart
05.2023 - 08.2023
Bachelors of Business Administration - Project Management