Detailed sales and marketing industry with 7 years of experience facilitating revenue-driven sales and marketing teams and generating results through unprecedented lead generation methods. Team-oriented Regional Recruitment manager with 2 years of experience collaborating to reach untapped market sectors and build product loyalty. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Hi, I’m
Khushbu Jodhani
Etobicoke,ON
Summary
Overview
8
years of professional experience
Work History
M Square Media Pvt. Ltd., Ahmedabad , Gujarat
Regional Recruitment Manager - West India
2021.11 - 2022.11 (1 year)
Job overview
- Representing five colleges of Saskatchewan's marketing departments.
- Orchestrated and maintained active communication system with prospective students, parents and high school and community college counselors and attained enrollment goals.
- Leveraged university resources by developing and managing annual admissions budget and pinpointed best uses of financial and personnel resources to meet institution objectives.
- Hired, trained and supervised [Number] accomplished and inspired admissions advisors with commitments to diversity, technology and broad-based networking.
- Prepared reports using academic or institutional data and information.
- Provided assistance to faculty by teaching classes, conducting orientation meetings, education fairs and scheduling events.
- Planned, administered and controlled budgets.
- Advised students on course selection, progress toward graduation and career decisions in Canada.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
HDFC Bank, Rajkot, GUJARAT
Customer Care Representative
2021.04 - 2021.10 (6 months)
Job overview
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft.
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes
- Provide superior customer service in a friendly and knowledgeable manner
- Maintain knowledge of the Bank’s products and services and ensure accurate and correct information to customers.
- Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process.
- Assist customers with self-service banking.
- Attend and manage customers in an orderly manner in branch lobby for better customer experience and quick service.
Canada Post, Mississauga, ON
Assistant Sales and Marketing Manager
2018.12 - 2020.03 (1 year & 3 months)
Job overview
- Analyzed sales presentations to communicate product quality and market comparison.
- Generated sales by executing sales cycle processes from prospecting to contract negotiations.
- Led sales staff in conducting cold-calls and negotiating profitable contracts.
- Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Determined price schedules and discount rates.
- Oversaw regional and local sales managers and staff.
Canada Post, Mississauga, ON
Post Office Clerk
2018.01 - 2018.11 (10 months)
Job overview
- Operated mail processing equipment and manually sorted mail.
- Processed payments and handled cash using point of sale (POS) computer system.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Sold stamps, services and packaging.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Offered support and advice to newer personnel to improve performance.
- Set goals and operating procedures that maximized employee effectiveness.
- Handled undeliverable mail in accordance with established procedures.
- Sold stamps, tracking services and insurance to customers.
- Obtained receipts for registered and certain insured mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Improved customer satisfaction by planning more effective routes and updating service standards.
NTT Business process Outsourcing, London, ON
Customer Care Representative - Part Time
2017.02 - 2017.12 (10 months)
Job overview
- Play a key role in advising and supporting existing and potential customers whilst creating positive experiences and engagements
- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
- Increase customer confidence by responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner
- In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
- Act as a single point of contact and analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
- Remain current on program information and business initiatives, as well as corporate products and processes
- Strive to achieve and improve service level agreements and productivity targets
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
- Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
- Accurately complete appropriate documentation for each transaction
- End each call by completing all required activity in order to fulfill customer requests
- Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Subway, London, ON
Store Manager
2017.03 - 2017.12 (9 months)
Job overview
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Subway, London, ON
Assistant Store Manager
2015.11 - 2017.03 (1 year & 4 months)
Job overview
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Subway, London, ON
Subway Sandwich Artist
2014.06 - 2015.10 (1 year & 4 months)
Job overview
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Answered guest questions, delivering most accurate and updated information available.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Verified orders and bagged items for easy transport.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Fanshawe international center, London, ON
International Student Ambassador
2014.12 - 2015.05 (5 months)
Job overview
- Supported new students by providing directional information and participating in orientation.
- Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
- Conducted campus tours to showcase programs and support services.
- Generated excitement for prospective students through workshops, presentations and sharing first-hand experiences.
- Helped with registration processes and applications.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Provided peer advising and presentations for students to describe value of higher education.
- Represented college at career fairs, school visits and other informational programs to increase enrollment.
- Promoted college enrollment throughout local schools and community within context of student success initiatives.
- Selected personal project based on interests and skills to add value to outreach work and personal educational goals.
- Posted and updated content on company's website and social media outlets.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
Education
Fanshawe College London, ON
Post Graduation Diploma in Internet Applications And Web Development from Computer Science
05.2016
University Overview
The Maharaja Sayajirao University of Vadodara Vadodara, India
Bachelor of Computer Applications from Computer Science
08.2013
University Overview
Government Polytechnic Ahmedabad, India
Diploma in Computer Engineering from COMPUTER ENGENEERING
05.2011
University Overview
Skills
- Analytical Thinking
- Customer Demographics
- Data Collection and Analysis
- Problem-Solving
- Microsoft Office Suite
- Relationship Building
- Detail-Oriented
- Problem Solving
- Project Management
- Database Skills
- Upselling Products and Services
- Needs Assessment
- De-escalation Techniques
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Customer Service
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Team Leadership
- Recruitment and Hiring
- Administrative Management
References
References
REFERENCES
References available upon requestTimeline
Regional Recruitment Manager - West India
M Square Media Pvt. Ltd.
2021.11 - 2022.11 (1 year)
Customer Care Representative
HDFC Bank
2021.04 - 2021.10 (6 months)
Assistant Sales and Marketing Manager
Canada Post
2018.12 - 2020.03 (1 year & 3 months)
Post Office Clerk
Canada Post
2018.01 - 2018.11 (10 months)
Store Manager
Subway
2017.03 - 2017.12 (9 months)
Customer Care Representative - Part Time
NTT Business process Outsourcing
2017.02 - 2017.12 (10 months)
Assistant Store Manager
Subway
2015.11 - 2017.03 (1 year & 4 months)
International Student Ambassador
Fanshawe international center
2014.12 - 2015.05 (5 months)
Subway Sandwich Artist
Subway
2014.06 - 2015.10 (1 year & 4 months)
Fanshawe College
Post Graduation Diploma in Internet Applications And Web Development from Computer Science
The Maharaja Sayajirao University of Vadodara
Bachelor of Computer Applications from Computer Science
Government Polytechnic
Diploma in Computer Engineering from COMPUTER ENGENEERING
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