Khiarra Sjamsil
Toronto,ON
Summary
High energy server and bartender, well-versed in food and beverage operations, as well as guest services. Strong ability to thrive under pressure, and experienced in handling large-scale events or intimate gourmet dining and afternoon drinking services. Strong conversationalist with the ability to engage customers one-on-one and de-escalate conflict. Committed to building a customer base by providing a positive service experience, always.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cocktail Server
Flora Lounge | 1 Hotel
02.2024 - Current
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Cocktail Server
One Restaurant | Hazelton Hotel
09.2023 - 02.2024
- Implemented Forbes' Standards to every shift maintaining high rating.
- Building rapport and authentic relationships with hotel guests, as well as VIPs and regulars.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Server Supervisor
3 Mariachis
01.2021 - 08.2023
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Lead weekly team meetings
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Education
Bachelor of Science - Psychology
York University
4700 Keele St05.2018
Skills
- POS Systems (Square, Clover)
- Classic Cocktails
- Food & Wine Pairing
- Food Safety Oversight
- Operational Efficiency and Safety
- Cash Register Operations
- Covid Symptom Screenings
- Hospitality service expertise
- To-go order preparation
- Item promotion
Certification
- Smart Serve Certified
- WHMIS Certified
- First Aid + CPR Certified
Timeline
Cocktail Server
Flora Lounge | 1 Hotel
02.2024 - Current
Cocktail Server
One Restaurant | Hazelton Hotel
09.2023 - 02.2024
Server Supervisor
3 Mariachis
01.2021 - 08.2023
Bachelor of Science - Psychology
York University
- Smart Serve Certified
- WHMIS Certified
- First Aid + CPR Certified
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