Justin Helie-Masters
Toronto,ON
Summary
Professional server, bartender, and supervisor, trained to deliver fine dining level service in high volume, fast paced environments. A team leader who provides comprehensive and supportive supervision, elevating my teammates as I work.
Overview
7
7
years of professional experience
Work History
Bartender
Flora Lounge - 1Hotel Toronto
02.2024 - Current
- Provided Forbes standard service to all guests.
- Cultivated warm relationships with regulars, both residents and hotel guests.
- Assisted with creation of new cocktails.
- Developed and maintained spec book for new menus.
- Provided training to all new employees, with a focus on consistency, professionalism, and creating an elevated and memorable experience.
FOH Supervisor
Oretta King West
09.2020 - 01.2024
- Oversaw daily operations of service team, delegated tasks, and trained every new staff member.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Created training manuals, food spec book, and cocktail spec book, updating all as menus or service needs changed.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Lead service team for private events, coordinating with kitchen while bartending and serving groups up to 200.
- Responsible for all bar ordering: produce, Beer Store, LCBO, and non alcoholics, and maintaining monthly inventory reports.
Server/Expeditor
Boehmer
12.2017 - 03.2020
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications for dinner service with 300+ covers.
- Provided quality service to VIP guests in a high volume fine dining environment.
FOH Supervisor
Paupers Pub
07.2017 - 05.2019
- Provided supportive supervision and management in a 3 story restaurant, while simultaneously bartending and serving a full section.
- Created new cocktail programs bi-annually.
- Responsible for labour reports, scheduling, liquor inventory, and ordering.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Smart Serve
23062820287106.2023
Skills
- Cocktail Bartending
- Fine Dining Serving
- Team Leadership
- Special Event Coordination
- Problem Resolution
- Inventory and Labour Management
Timeline
Bartender
Flora Lounge - 1Hotel Toronto
02.2024 - Current
FOH Supervisor
Oretta King West
09.2020 - 01.2024
Server/Expeditor
Boehmer
12.2017 - 03.2020
FOH Supervisor
Paupers Pub
07.2017 - 05.2019
Smart Serve
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