KHEDIJAH AMIRI
Toronto,Canada
Summary
Customer service and accounting professional with proven ability to resolve issues efficiently while maintaining high satisfaction levels. Skilled in data entry, financial reporting, and customer education. Strong leadership and time management capabilities, with a goal of building a career in accounting and financial services.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CALA – Canadian Afghan Lawyer Association
01.2021 - Current
- Resolved customer complaints and inquiries with professionalism, ensuring satisfaction.
- Built strong relationships through effective follow-up and personalized service.
- Analyzed performance metrics (call volume, resolution times) to improve efficiency.
Food Service Worker
01.2023 - 01.2025
- Processed customer transactions quickly and accurately.
- Delivered exceptional service by greeting patrons and addressing concerns.
- Trained new staff on cash handling and service best practices.
Accountant
Skyview Security
01.2018 - 01.2021
- Maintained financial transaction records and reconciliations.
- Processed payroll and managed accounts payable/receivable.
- Generated financial reports to inform management decisions.
Education
Bachelor of Accounting -
George Brown College
Toronto, ON01.2028
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Accounting Software: QuickBooks, Sage
- Data Entry & Customer Service
- Financial Reporting & Reconciliations
LANGUAGES
Persian – Native/Bilingual
English – Full Professional
Timeline
Food Service Worker
01.2023 - 01.2025
Customer Service Representative
CALA – Canadian Afghan Lawyer Association
01.2021 - Current
Accountant
Skyview Security
01.2018 - 01.2021
Bachelor of Accounting -
George Brown College
FEEDBACK RESPONSE LOG
- Make your experiences shorter to fit one page – Applied. Condensed bullet points to keep resume one page.
- Use Microsoft Word – Applied. Reformatted resume into a clean Word-style layout.
- Get rid of the high school diploma – Applied. Removed high school diploma from Education.
- When applying to jobs shrink to only what would be relevant to the job – Applied. Focused on accounting, customer service, and transferable skills; cut out unrelated details like 'Rides Operator.'
Similar Profiles
KHEDIJAH AMIRIKHEDIJAH AMIRI
Customer Service Representative at CALA- Canadian Afghan Lawyer AssociationCustomer Service Representative at CALA- Canadian Afghan Lawyer Association
Zainab JoofZainab Joof
Finance and Administrative Assistant at The Female Lawyer Association Gambia (FLAG)Finance and Administrative Assistant at The Female Lawyer Association Gambia (FLAG)
Awethu MangqalazaAwethu Mangqalaza
Legal Research Subcommittee Member at Black Lawyer Association Student Charter UCTLegal Research Subcommittee Member at Black Lawyer Association Student Charter UCT
Jason YeungJason Yeung
Graduate Research Assistant at Douglas Stephan Group, University of TorontoGraduate Research Assistant at Douglas Stephan Group, University of Toronto
Amani AbdoonAmani Abdoon
After School Program leader at BCG Toronto KiwanisAfter School Program leader at BCG Toronto Kiwanis