MOUSAMI MANKAME

• Resolved customer issues, returns, and complaints with empathy and efficiency in a fast-paced environment.
• Maintained accurate records and handled confidential information in compliance with privacy policies.
• Investigated concerns, interpreted company policies, and provided appropriate solutions—similar to claims assessment.
• Collaborated with leadership and cross-functional teams to resolve escalated cases.
• Utilized POS systems and internal digital tools to process transactions, generate reports, and support record-keeping.
• Consistently recognized for reliability, attention to detail, and delivering high-quality service that built client trust.
• Investigated and resolved client issues with attention to detail and adherence to company policies, ensuring accurate and fair outcomes.

• Handled customer inquiries, complaints, and order issues across phone, email, and in-person channels with a focus on timely resolution.
• Processed online and phone orders using POS systems and maintained accurate records and invoices.
• Coordinated with vendors and internal teams to ensure smooth service and issue resolution.
• Performed administrative tasks such as scheduling, data entry, and document tracking while handling confidential information.
• Contributed to improved service quality by reviewing customer feedback and supporting team collaboration.

• Supported executive team and departments with administrative tasks including scheduling, email management, and data entry.
• Processed 70–100 online orders daily; generated invoices and coordinated timely delivery with vendors.
• Maintained accurate inventory and vendor records; ensured proper documentation for tracking and audits.
• Provided professional customer service and resolved inquiries related to orders, payments, and product availability.

● Supervised patient meals to ensure dietary compliance and health outcomes.

● Developed personalized meal plans and conducted daily nutrition assessments for 150+ patients.

● Delivered nutrition education to diabetic patients and families for healthier eating.

● Recommended therapeutic diets in collaboration with healthcare professionals.

● Provided pregnancy and pediatric nutrition counseling for balanced health.

● Adjusted patient diets based on blood glucose levels and insulin use.

● Performed administrative tasks, including data entry and inventory management.

● Collaborated with healthcare teams in a fast-paced environment.