Khaviya Balamugunthan
Markham
Summary
Fluent in English, French, and Tamil with exceptional communication and customer service skills. Consistently surpasses business goals while cultivating strong client relationships through effective communication via calls, emails, and in-person meetings. Demonstrates expertise in developing data-driven marketing strategies that enhance brand visibility and engage target audiences. Excellent strategic management skills utilizing financial data analysis to provide valuable recommendations for strategic decision-making. Proficient in utilizing communication and productivity tools such as Zoom, Slack, and Microsoft 365 to efficiently execute various projects and services.
Overview
3
3
years of professional experience
Work History
Sales Associate
ZARA
05.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Business Development Intern
Excelgens Canada
05.2024 - 08.2024
- Conducted in-depth market analysis to identify potential companies interested in forming new partnerships, ensuring optimal employment opportunities provided by Excelgens
- Assisted in formulating corporate strategy based on market dynamics, customer requirements, and industry trends analysis.
- Participated in weekly product/service development discussions, providing insights on emerging market demands and client needs.
- Leveraged platforms like LinkedIn and software tools like Apollo and Excel to identify, connect and store information of department leaders for potential partnerships.
- Developed knowledge of company products and services prior to reaching out for partnerships to enhance relationships.
Management Intern
Senior Tamils Centre of Ontario
07.2023 - 08.2023
- Designed brochures, blog posts, newspaper articles and social media accounts to market the company on trending platforms and encourage involvement of new senior citizens.
- Collaborated with directors, admin, and tourist sites to organize eventful trips for Tamil senior citizens throughout the summer
- Calculated advertising costs and funds per trip and followed through with the budget to keep the organization running healthy
- Used bilingual skills to foster a welcoming and comfortable environment for the citizens.
Student Assistant Intern
Wincon Security
11.2021 - 01.2023
- Introduced a new job listing platform called Handshake when noticing the demographic of applicants were college students.
- Administered front desk and ensured customer satisfaction leading to new clients interested in contracting with the company for security services.
- Screened and reviewed resumes of candidates and provided primary insights for recruitment to the Human Resources Department.
- Prepared invoices and analyzed account receivables data on QuickBooks to assess cash inflows and client payment history.
Education
BBA - Marketing And Strategic Management
York University
North York, ON04-2026
Skills
- Client Support
- Teamwork and collaboration
- Time management
- Critical Thinking Skills
- Marketing reporting
- Social media management
- Brand development
- Attention to detail
Awards Achievements Interests
Attended Exclusive AHF x MLSE Networking Event for Women of Colour through selection by Schulich Career Centre
Undergraduate Business Society - Schulich School of Business, Director of Corporate Relations & Digital Director, 2025
- Reached out to sponsors from corporate firms (KPMG, EY, Deloitte, Pwc) and big brands (PepsiCo, Estée Lauder) to sponsor for business events and case competitions.
- Took part in the planning processes of social media posts and online activity.
Choreographer and Instructor, Khaviyalayaa Dance Academy, 2025
- Choreographed and prepared students for performances.
- Content created and advertised the business on social media platforms.
- Collaborated with photographers, industry artists, and businesses.
Entrepreneur and Small Business Owner, 2021-2022
- Curated gift boxes for any occasion.
- Developed partnerships with nonprofit organizations like SAAAC to gain more exposure and support a good cause.
- Utilized social media platforms to enhance my business during the pandemic.
Finalist, BMO x Schulich Entrepreneurship Club Case Competition, 2022
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
French
Limited Working
Timeline
Business Development Intern
Excelgens Canada
05.2024 - 08.2024
Management Intern
Senior Tamils Centre of Ontario
07.2023 - 08.2023
Sales Associate
ZARA
05.2023 - Current
Student Assistant Intern
Wincon Security
11.2021 - 01.2023
BBA - Marketing And Strategic Management
York University
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