Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GARIMA SINGH

Toronto

Summary

Dynamic professional with over four years of experience in customer service and quality assurance, dedicated to delivering exceptional customer satisfaction and improving operational efficiency. Proven ability to manage inquiries, resolve complaints, and streamline processes while fostering collaborative relationships. Possesses strong critical thinking and problem-solving skills, complemented by effective communication and adaptability. Committed to contributing positively to team dynamics and enhancing the customer experience in a sales environment. Ready to leverage a solid foundation in customer service and technical expertise to excel as a Customer Sales Representative.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

6
6
years of professional experience

Work History

Sales Associate

LCBO
11.2022 - Current
  • Serve customers using our POS/Cash system, promptly, courteously and responsibly, ensuring an outstanding customer experience.
  • Ask for donations as part of our Spirit of Sustainability campaign.
  • Completing Same-day, E-commerce and Licensee orders manually and in computers.
  • Assisting customers with their orders and returns. Provide professional support to customers by phone, email, and in-person interactions.
  • Handle inquiries, resolve complaints, and ensure customer satisfaction. Process and manage customer order, invoices, returns, and refunds.
  • Maintain accurate and up-to-date records in our systems. Assist with general office responsibilities, including filing, data entry, and reconciliations.
  • Prepare reports and other administrative documents.
  • Collaborate with team members to improve office operations and customer service strategies.

Quality Assurance

3Embed Systems
05.2020 - 08.2021
  • Testing and Bug Resolution: 3Embed QA team utilizes various testing techniques to identify and resolve bugs or issues within the software.
  • Risk Assessment: Before any deployment, the team analyzes potential risks associated with new software iterations. Metrics-Driven Improvement: A effectiveness is monitored through clear metrics, allowing for continuous refinement of the testing process and bug resolution strategies.
  • Collaboration: The QA team collaborates with stakeholders, including the Product Owner, to enhance the user experience and ensure alignment with business objectives.
  • Knowledge Sharing: 3Embed QA team aims to bridge knowledge gaps by providing debugging insights and integrating testing earlier in the development lifecycle.
  • Continuous Improvement: The QA process at 3Embed is designed to be iterative, with continuous refinement based on performance data and feedback.

Software Tester

JVS Technologies
04.2019 - 04.2020
  • Test Planning and Execution: Developing and executing test plans, test cases, and test scripts for various software applications.
  • Defect Management: Identifying, documenting, and tracking software defects using bug tracking systems.
  • Collaboration: Working closely with developers, project managers, and other stakeholders to resolve identified issues.
  • Test Automation: Developing and maintaining automated test scripts using tools like Selenium.
  • Performance Testing: Evaluating the performance and scalability of software applications.
  • Security Testing: Assessing the security of software applications to identify vulnerabilities.
  • Requirements Review: Participating in requirement reviews to provide feedback and ensure testability.

Education

Software Quality Assurance and Test Engineering -

Conestoga College
01.2022

Process Quality Engineering - undefined

Conestoga College
01.2023

Information Technology - undefined

Nirma University

Skills

  • Client support
  • Effective team collaboration
  • Prioritization and scheduling
  • Effective troubleshooting skills
  • Effective organizational skills
  • Effective problem resolution
  • Achievement-focused
  • Outstanding customer support
  • Clear verbal communication
  • Client support

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

LCBO
11.2022 - Current

Quality Assurance

3Embed Systems
05.2020 - 08.2021

Software Tester

JVS Technologies
04.2019 - 04.2020

Process Quality Engineering - undefined

Conestoga College

Information Technology - undefined

Nirma University

Software Quality Assurance and Test Engineering -

Conestoga College
GARIMA SINGH