KHALIL IRSHAID
Mississauga,ON
Summary
Proactive and humble person looking to secure a position with a dynamic and growing atmosphere where there is opportunity for personal manifestation and professional growth and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Service Representative
SCM Insurance Services / ClaimsPro Canada
10.2023 - Current
- Educated customers on their coverage options and limitations.
- Maintained accurate records of all claims activities in the database system.
- Assisted new policyholders with processing claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Utilized claims management software to track claims progress and maintain organized documentation.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Canada Post / Customs - Toronto Exchange Office
Canada Border Services Agency
Mississauga, ON
08.2022 - 08.2023
- Processed and completed invoicing processes for timely and accurate billing of imports.
- Determined and tracked taxes and processed payments on behalf of client using cash, check and credit card.
- Calculated exchange rates to monitor proper conversion of items.
- Identified shipments requiring special handling based on value, size, documentation and country of origin.
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Proofread and corrected correspondence and reports for error-free documentation.
- Computed, recorded and proofread data or reports.
IT Configuration Administrative Assistant
Elections Ontario
Mississauga, ON
06.2021 - 06.2022
- Oversaw inventory, tracked supplies and managed reordering of items.
- Coordinated training, development and certification of department managers to improve team performance.
- Configuring ePoll Book Laptops for Elections Ontario
- ePoll Election Shipment Crates Kitting
- IT Specialists Assistant at Lenovo Department
- Assisted with day-to-day operations and handled business management, staffing sales and customer service.
- Monitored customer satisfaction by building relationships, soliciting feedback and responding to questions.
- Supported with recruiting, interviewing, hiring and onboarding new employees.
Education
College Diploma - Fitness & Health Promotion
Humber College
Toronto, ON04.2022
OSSD - Ontario Secondary School Diploma -
Mississauga Secondary Academy
Mississauga, ON07.2018
Skills
- Appointment Scheduling
- Data Entry
- Verbal and Written Communication
- Customer Service
- Mail Management
- Service-Oriented
- Self-Motivated
- Flexible and Adaptable
- Database coordination
- Office work
- Customer assistance
- Complaint resolution
- Performance Management
- Attention to Detail
- Good Communication
- Problem-Solving
- Strong Work Ethic
- Polishing Work
- Defects Identification
- Teamwork and Communication
- Punctual and Dependable
- Information Confidentiality
- Scheduling Meetings
- Microsoft Office
- Office Supply Management
- Data Gathering
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Most Improved Graduate Student - Mississauga Secondary Academy - July 2018
Timeline
Claims Service Representative
SCM Insurance Services / ClaimsPro Canada
10.2023 - Current
Canada Post / Customs - Toronto Exchange Office
Canada Border Services Agency
08.2022 - 08.2023
IT Configuration Administrative Assistant
Elections Ontario
06.2021 - 06.2022
College Diploma - Fitness & Health Promotion
Humber College
OSSD - Ontario Secondary School Diploma -
Mississauga Secondary Academy
- Most Improved Graduate Student - Mississauga Secondary Academy - July 2018
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