Summary
Work History
Education
Skills
Languages
Timeline
Generic

Khalid Mohamed

Hamilton,ON

Summary

Dynamic customer service professional with a proven track record at Walo Supermarket, excelling in conflict resolution and team collaboration. Recognized for enhancing customer engagement through effective training and maintaining meticulous records. Adept at problem-solving and thriving under pressure, ensuring exceptional service and a welcoming environment for all customers.

Work History

Customer Service Representative

Walo Supermarket
Jigjiga
11.2018 - 2021
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Front Desk Receptionist

Sun Hotel
Addisa Baba
12.2015 - 2018
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated reservations and handled inquiries using hotel management software.
  • Provided exceptional customer service, addressing guest needs and resolving complaints efficiently.
  • Trained new staff on front desk procedures and customer interaction protocols.
  • Oversaw daily cash handling and reconciled transactions for accuracy.
  • Implemented process improvements to enhance workflow efficiency at the front desk.
  • Developed and maintained strong relationships with guests to encourage repeat visits.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Customer Service

Gas Station Convenience Store
Hamilton, ON
2021 - 2023
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate cash drawer, ensuring accountability throughout shifts.
  • Promoted loyalty programs, enhancing customer engagement and retention.
  • Trained new staff on cash handling procedures and customer service standards.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

High School Diploma -

Izz Bensalam
Jigjiga

Skills

  • Strong customer service
  • Flexibility in Scheduling
  • Conflict Resolution
  • Problem Solving
  • Team Collaboration
  • Time Manegment
  • Calm under pressure

Languages

English
Professional Working
Arabic
Full Professional
Somali
Native or Bilingual

Timeline

Customer Service Representative

Walo Supermarket
11.2018 - 2021

Front Desk Receptionist

Sun Hotel
12.2015 - 2018

Customer Service

Gas Station Convenience Store
2021 - 2023

High School Diploma -

Izz Bensalam

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Khalid Mohamed