JIE DING
55 Ann O'Reilly Road, Toronto,ON
Summary
- Customer service representative with 4+ years of professional knowledge in resolving product and service issues for clients.
- Sales associate with exceptional service that ensures client retention and increase sales through upselling techniques. Got the reward of “Top Sales of The Company” and exceeded sales target by 15%.
- Properly direct 90+ calls per day and willing to work in a fast-paced and demanding work environment.
- Eager to join your company to bring my proven skills and build long-lasting, loyal customer relationships.
Work History
Customer Service Representative
Industrial and Commercial Bank of China (ICBC),CN
09.2021 - 06.2022
- Satisfied client needs with effective communication by providing account services, including a full range of retail services.
- Cross-sells banking products such as loans, credit cards, and other channels of banking services such as online banking and mobile banking.
- Analyzed and reviewed documents on business, trust and certificate of deposit products received from the field and clients to ensure all the information is accurate and complete.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Marketing Assistant
ShengLin Financial
Toronto, Ontario
03.2021 - 07.2021
- Managed inbound and outbound calls in a timely manner. Identified customers' needs, clarified information and provided effective solutions.
- Improved productivity by conducting customers to choose right product and appropriate service level for each customer.
- Completed sales-related and marketing administrative projects that include running marketing and sales reports.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Education Consultant
Honor Education
Toronto, Ontario
12.2019 - 03.2020
- Assisted students with career exploration and future education planning to help achieve academic and career goals.
- Provided personalized customer service to students regarding academic needs through phone calls, emails and live video chat.
- Matched students to appropriate learning environments and guided university selection and application.
- Worked effectively as a team and met personal and team qualitative targets.
Assistant Lobby Manager
Industrial and Commercial Bank of China(ICBC), CN
01.2019 - 06.2019
- Supported branch manager with all aspects of operations, including front office service, manage hiring and performance management.
- Responded to guest inquires, resolve issues and customer complains in a timely, friendly and efficient manner.
- Supported and assisted team members in handling quest requests.
- Engaged in business development and customer relationship activities within the branch market.
- Led the sales effort in branch, implemented promotional campaigns and product initiatives.
Administration Assistant
Phase II Auto
Vancouver, BC
11.2016 - 12.2018
- Supported the development and implementation of internal and external workflow processes between internal departments and car dealers company.
- Updated paperwork, handled all incoming and outgoing mails, emails, faxes and word processing. Completed invoice through QuickBooks and ensured the accuracy of the statements.
- Provided a quality customer service experience to our valued customers and followed up on customer requests.
- Maximized sales and promoted new products and car services.
Assistant Manager
Riviera Hotel
Vancouver, BC
01.2016 - 08.2016
- Assisted the manager with all the events, activities and operations in hotel and made all the necessary decisions.
- Drove operational efficiency, built customer rapport to foster loyalty and increase sales.
- Monitored the tasks of personnel and workers, set goals and plans to promote and improved the service of department.
- Assisted the manager with hotel business with China, conducted the negotiations with suppliers and developed a long-term good relationship with business partners.
Sales Representative
Steve Nash Fitness World & Sports Club
Richmond, BC
10.2014 - 06.2015
- Top Sales of the company
- Properly directed 90+ calls per day, gave detailed, personalized and friendly service to ensure customer retention and satisfaction.
- Selected target products with customers, upsold products and accomplished sales target with 25-30 units per month.
- Exceeded sales target about 15% by maintaining advanced products and service knowledge to assess customer needs.
- Maintained working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.
- Identified appropriate prospects, set appointments, made effective qualifying sales calls, and managed sales cycle to close new business in all service categories offered.
Education
Master of Finance (MFIN) -
09.2012 - 05.2014
Bachelor of Finance - undefined
09.2008 - 06.2012
Bachelor of TCFL - undefined
09.2008 - 06.2012
Skills
Strong customer service
Service standard compliance
Time management
Exceptional workflow management
Strong client relations
Sales expertise
Exceptional communication skills
Multi-line phone talent
Complaint resolution
Accomplished administrative skills
Timeline
Customer Service Representative - Industrial and Commercial Bank of China (ICBC),CN
09.2021 - 06.2022
Marketing Assistant - ShengLin Financial
03.2021 - 07.2021
Education Consultant - Honor Education
12.2019 - 03.2020
Assistant Lobby Manager - Industrial and Commercial Bank of China(ICBC), CN
01.2019 - 06.2019
Administration Assistant - Phase II Auto
11.2016 - 12.2018
Assistant Manager - Riviera Hotel
01.2016 - 08.2016
Sales Representative - Steve Nash Fitness World & Sports Club
10.2014 - 06.2015
Saint Mary's University Sobey School of Business - Master of Finance (MFIN),
09.2012 - 05.2014
Beijing Normal University - Bachelor of Finance,
09.2008 - 06.2012
Beijing Normal University - Bachelor of TCFL,
09.2008 - 06.2012