Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Khadijah Williams

Phlebotomist
Oceanside,CA

Summary

Customer service representative now turned Medical professional eager to carefully and correctly draw and collect samples from patients.

Overview

5
5
years of professional experience

Work History

Receptionist

Bob baker Volkswagen
09.2023 - 01.2024
  • Confirmed appointments, communicated with clients, and updated client records
  • Resolved customer problems and complaints
  • Answered central telephone system and directed calls accordingly
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Handled cash transactions and maintained sales and payments records accurately
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Scheduled office meetings and client appointments for staff teams.

Market Supervisor

Sodexo
03.2022 - 08.2023
  • Recruited, interviewed and hired 10 employees and implemented mentoring program to promote positive feedback and engagement
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Developed effective improvement plans in alignment with goals and specifications
  • Evaluated customer needs and feedback to drive product and service improvements
  • Handled various accounting transactions
  • Counted, verified and handled bank deposits and armored car transactions.

Night Auditor/Trainer

Holiday Inn
05.2019 - 01.2021
  • Recruited, interviewed and Trained over 5 employees and implemented mentoring program to promote positive feedback and engagement
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Developed effective improvement plans in alignment with goals and specifications
  • Evaluated customer needs and feedback to drive product and service improvements
  • Handled various accounting transactions
  • Counted, verified and handled bank deposits and armored car transactions.

Education

Phlebotomy -

Phlebotomy U
Carlsbad, CA
03.2023 - 04.2023

Skills

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Additional Information

  • Over 10 years of experience with customer service and relations development.
  • Completed over 50 successful venipunctures.
  • Completed 10 skin punctures.
  • 20 hours of basic Diactic Phlebotomy training.
  • 20 hours of Advanced Diactic Phlebotomy training.
  • 40 hours of practical training.
  • Obtained a state and nationally license, can be sent upon request.

Timeline

Receptionist

Bob baker Volkswagen
09.2023 - 01.2024

Phlebotomy -

Phlebotomy U
03.2023 - 04.2023

Market Supervisor

Sodexo
03.2022 - 08.2023

Night Auditor/Trainer

Holiday Inn
05.2019 - 01.2021

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Khadijah WilliamsPhlebotomist