Khadijah Williams
Phlebotomist
Oceanside,CA
Summary
Customer service representative now turned Medical professional eager to carefully and correctly draw and collect samples from patients.
Overview
5
5
years of professional experience
Work History
Receptionist
Bob baker Volkswagen
09.2023 - 01.2024
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Answered central telephone system and directed calls accordingly
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled cash transactions and maintained sales and payments records accurately
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Scheduled office meetings and client appointments for staff teams.
Market Supervisor
Sodexo
03.2022 - 08.2023
- Recruited, interviewed and hired 10 employees and implemented mentoring program to promote positive feedback and engagement
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Helped meet changing demands by recommending improvements to business systems or procedures
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Developed effective improvement plans in alignment with goals and specifications
- Evaluated customer needs and feedback to drive product and service improvements
- Handled various accounting transactions
- Counted, verified and handled bank deposits and armored car transactions.
Night Auditor/Trainer
Holiday Inn
05.2019 - 01.2021
- Recruited, interviewed and Trained over 5 employees and implemented mentoring program to promote positive feedback and engagement
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Helped meet changing demands by recommending improvements to business systems or procedures
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Developed effective improvement plans in alignment with goals and specifications
- Evaluated customer needs and feedback to drive product and service improvements
- Handled various accounting transactions
- Counted, verified and handled bank deposits and armored car transactions.
Education
Phlebotomy -
Phlebotomy U
Carlsbad, CA 03.2023 - 04.2023
Skills
Paperwork Processing
Infection Control
Specimen Preparation
Patient confidentiality
Patient Care
Additional Information
- Over 10 years of experience with customer service and relations development.
- Completed over 50 successful venipunctures.
- Completed 10 skin punctures.
- 20 hours of basic Diactic Phlebotomy training.
- 20 hours of Advanced Diactic Phlebotomy training.
- 40 hours of practical training.
- Obtained a state and nationally license, can be sent upon request.
Timeline
Receptionist
Bob baker Volkswagen
09.2023 - 01.2024
Phlebotomy -
Phlebotomy U
03.2023 - 04.2023
Market Supervisor
Sodexo
03.2022 - 08.2023
Night Auditor/Trainer
Holiday Inn
05.2019 - 01.2021