Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Rebecca Alvarez

Colton

Summary

Highly motivated individual bringing top notch skills in communication, active listening and analytical problem-solving. Open to new and exciting opportunities.

Overview

18
18
years of professional experience

Work History

Receptionist

Metropolitan Family Medical Clinics
03.2007 - 03.2017
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected co-payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled assignments independently with good judgment and critical thinking skills.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

Referral Coordinator
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.

Receptionist

  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Medical Records Clerk

  • Streamlined medical record retrieval by implementing an efficient filing system.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
  • Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
  • Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
  • Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
  • Assisted in preparation of medical reports for external parties.

Receptionist

SAC Health System
10.2019 - 03.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors a positive first impression.

Customer Service Representative

SCAN Health Through TEKsystems
10.2023 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.

Front Office Coordinator

CHSI
06.2025 - Current
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Enhanced patient experience by managing front office operations efficiently and professionally.

Education

Diploma - undefined

Colton High School
Colton
06.2006

Skills

  • Account updating
  • Appointment Scheduling
  • Building rapport
  • Call center experience
  • Call Management
  • Clerical Support
  • Coordination
  • Customer Service
  • Data Collection
  • Data Entry
  • Filing
  • Goal-Oriented
  • Medical terminology knowledge
  • Microsoft Office Suite
  • Money handling abilities
  • Multitasking
  • Paperwork Processing
  • Payment Processing
  • Phone Etiquette
  • Problem-solving abilities
  • Professional Demeanor
  • Professional telephone demeanor
  • Record preparation
  • Remote Office Availability
  • Scheduling
  • Self Motivation
  • Typing Speed
  • Work Prioritization

LANGUAGES

English and Spanish (spoken)

Timeline

Front Office Coordinator

CHSI
06.2025 - Current

Customer Service Representative

SCAN Health Through TEKsystems
10.2023 - 03.2024

Receptionist

SAC Health System
10.2019 - 03.2023

Receptionist

Metropolitan Family Medical Clinics
03.2007 - 03.2017

Referral Coordinator

Receptionist

Medical Records Clerk

Diploma - undefined

Colton High School

Similar Profiles

CREATE PROFILE
Rebecca Alvarez