Khader Muneesh
JUNIOR COMPUTER ENGINEERING TECHNICIAN
Toronto,ON
Summary
IT professional with hands-on experience providing technical support, managing user accounts, and assisting with network operations in dynamic environments. Proven ability to troubleshoot hardware, software, and network issues, while maintaining a strong focus on system stability and end-user satisfaction. Known for excellent communication, adaptability, and a proactive approach to learning new technologies.
Overview
1
1
year of professional experience
1
1
Certificate
3
3
years of post-secondary education
Work History
IT Support Specialist
Cardio Health
09.2024 - Current
- Provide 1st-level technical support for hardware, software, and network issues across the organization.
- Assist with user account management, password resets, and access control using Active Directory.
- Document and resolve support tickets in a timely manner, ensuring high user satisfaction.
- Support device setups, software updates, and basic network troubleshooting.
Sales Representative
Scorpium Inc.
06.2024 - 08.2024
- Pitched and sold Rogers services, consistently achieving weekly sales targets.
- Built trust with customers through tailored communication and negotiation.
- Collaborated with the team to execute sales strategies and meet goals.
Education
Advanced Diploma - Computer Engineering Technology
Seneca College
01.2022 - 12.2024
Skills
Software installation, Desktop support, Analytical thinking, Technical support
Network Support & Troubleshooting (Routers, Switches)
Windows OS, Active Directory
User Account Management, Change Management Procedures
Basic Networking (TCP/IP, DNS, DHCP)
Excellent Communication & Problem-Solving
Timeline
IT Support Specialist
Cardio Health
09.2024 - Current
Sales Representative
Scorpium Inc.
06.2024 - 08.2024
Advanced Diploma - Computer Engineering Technology
Seneca College
01.2022 - 12.2024
Certification
CompTIA A+ (2024)