Keyling Duran
Calgary
Summary
With over 10 years of experience in various fields, I have developed a diverse set of skills and knowledge as an Server, Restaurant supervisor and now Product specialist. I provide high-level administrative support to senior management, ensuring smooth and efficient operations. I've excelled at meeting planning, appointment scheduling, event planning, and managing multiple tasks and projects simultaneously.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Specialist
Country Hills Ford
01.2025 - 09.2025
- Provided exceptional customer service by welcoming clients in both showroom and outdoor setting.
- Assisted in the coordination of customer follow-ups and appointment scheduling.
- Collaborated closely with sales and management teams to ensure accurate documentation and policy adherence during the vehicle sales process.
- Participated in promotional activities and events, including client test drives and product showcases.
- Maintained comprehensive knowledge of all vehicle lines and competitor products.
- Negotiated and finalized terms to successfully close vehicle sales.
Restaurant Supervisor / Event Support
Parktown Hotel
04.2023 - 11.2024
- Managed shift scheduling, task assignments and employee performance monitoring.
- Handled customer inquiries, complaints, and special requests to enhance guest experience.
- Maintained cleanliness, health and safety standards.
- Oversaw cash handling, daily cash out procedures and accurate sale reporting.
- Assisted Human resources with onboarding new employees.
- Trained and mentored staff on service standards and post operations.
Server
Parktown Hotel
02.2022 - 04.2023
- Provided exceptional service to a diverse customer base.
- Developed strong interpersonal skills by interacting with customers daily.
- Recommended menu items and promotions, increasing average check-total.
- Resolved customer complaints and concerns, maintaining high levels of satisfaction and loyalty.
- Ensured accuracy in order taking, food delivery and billing processes.
- Multitasking experience managing multiple tables simultaneously in a fast-paced environment.
Banquet Server
The Dorian, Autograph collection and Courtyard by Marriott
10.2021 - 01.2022
- Monitored food and drink levels to ensure customer satisfaction.
- Provided efficient and excellent service for groups, teams and tours.
- Removed dishes and glasses between courses and after guests have completed their meals.
Education
Bachelor’s Degree - Marketing
Polytechnic University of Nicaragua
01.2019
Skills
- Microsoft office 365 (Power point, word, excel, teams, outlook, OneDrive, copilot, OneNote, planner)
- Google workspace
- Canva
- Trello
- Social media
- Facebook ads
- Capcut
- Lightroom
- Soft skill courses in emotional intelligence, influencing people, and words of power
- Pricing strategy
- Product launches
- Product training
- Customer engagement
- Sales expertise
- Customer service
- Active listening
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Google Digital Marketing & E-commerce.
- Google certificate
- Salesperson Registration Province of Alberta
- AMVIC
- Data entry Specialist Certification
- Udem
- Proserve Liquor Staff Training Certification
- Smart Programs Administration
Timeline
Product Specialist
Country Hills Ford
01.2025 - 09.2025
Restaurant Supervisor / Event Support
Parktown Hotel
04.2023 - 11.2024
Server
Parktown Hotel
02.2022 - 04.2023
Banquet Server
The Dorian, Autograph collection and Courtyard by Marriott
10.2021 - 01.2022
Bachelor’s Degree - Marketing
Polytechnic University of Nicaragua