Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Keyling Duran

Calgary

Summary

With over 10 years of experience in various fields, I have developed a diverse set of skills and knowledge as an Server, Restaurant supervisor and now Product specialist. I provide high-level administrative support to senior management, ensuring smooth and efficient operations. I've excelled at meeting planning, appointment scheduling, event planning, and managing multiple tasks and projects simultaneously.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Specialist

Country Hills Ford
01.2025 - 09.2025
  • Provided exceptional customer service by welcoming clients in both showroom and outdoor setting.
  • Assisted in the coordination of customer follow-ups and appointment scheduling.
  • Collaborated closely with sales and management teams to ensure accurate documentation and policy adherence during the vehicle sales process.
  • Participated in promotional activities and events, including client test drives and product showcases.
  • Maintained comprehensive knowledge of all vehicle lines and competitor products.
  • Negotiated and finalized terms to successfully close vehicle sales.

Restaurant Supervisor / Event Support

Parktown Hotel
04.2023 - 11.2024
  • Managed shift scheduling, task assignments and employee performance monitoring.
  • Handled customer inquiries, complaints, and special requests to enhance guest experience.
  • Maintained cleanliness, health and safety standards.
  • Oversaw cash handling, daily cash out procedures and accurate sale reporting.
  • Assisted Human resources with onboarding new employees.
  • Trained and mentored staff on service standards and post operations.

Server

Parktown Hotel
02.2022 - 04.2023
  • Provided exceptional service to a diverse customer base.
  • Developed strong interpersonal skills by interacting with customers daily.
  • Recommended menu items and promotions, increasing average check-total.
  • Resolved customer complaints and concerns, maintaining high levels of satisfaction and loyalty.
  • Ensured accuracy in order taking, food delivery and billing processes.
  • Multitasking experience managing multiple tables simultaneously in a fast-paced environment.

Banquet Server

The Dorian, Autograph collection and Courtyard by Marriott
10.2021 - 01.2022
  • Monitored food and drink levels to ensure customer satisfaction.
  • Provided efficient and excellent service for groups, teams and tours.
  • Removed dishes and glasses between courses and after guests have completed their meals.

Education

Bachelor’s Degree - Marketing

Polytechnic University of Nicaragua
01.2019

Skills

  • Microsoft office 365 (Power point, word, excel, teams, outlook, OneDrive, copilot, OneNote, planner)
  • Google workspace
  • Canva
  • Trello
  • Social media
  • Facebook ads
  • Capcut
  • Lightroom
  • Soft skill courses in emotional intelligence, influencing people, and words of power
  • Pricing strategy
  • Product launches
  • Product training
  • Customer engagement
  • Sales expertise
  • Customer service
  • Active listening

Languages

English
Full Professional
Spanish
Native or Bilingual

Certification

  • Google Digital Marketing & E-commerce.
  • Google certificate
  • Salesperson Registration Province of Alberta
  • AMVIC
  • Data entry Specialist Certification
  • Udem
  • Proserve Liquor Staff Training Certification
  • Smart Programs Administration

Timeline

Product Specialist

Country Hills Ford
01.2025 - 09.2025

Restaurant Supervisor / Event Support

Parktown Hotel
04.2023 - 11.2024

Server

Parktown Hotel
02.2022 - 04.2023

Banquet Server

The Dorian, Autograph collection and Courtyard by Marriott
10.2021 - 01.2022

Bachelor’s Degree - Marketing

Polytechnic University of Nicaragua

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Keyling Duran