Keyla Maldonado
Northgate Gonzlez Markets
SOUTHGATE
2
Languages
7
years of professional experience
Customer service professional with strengths in active listening, problem resolution, scheduling, and staff training. Known for calm, accurate support in high-pressure situations and for improving checkout flow and customer satisfaction.
Work History
Customer Service Representative
2 Years 4 Months- Resolved customer inquiries and complaints with courteous, accurate service
- Assisted customers with product locations, pricing, and availability questions
- Processed returns, exchanges, and refunds following store policies
- Supported front-end operations by organizing lines and maintaining service flow
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new cashiers on register procedures, payment processing, and customer service standards.
- Supervised cashier workflows, maintaining prompt service and accurate transaction handling.
- Scheduled cashier coverage to support peak traffic and smooth checkout operations.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Maximized store sales by cross-selling additional products during checkout.
Bookkeeper
3 Years 1 Month- Prepared journal entries and supporting documentation for month-end close activities.
- Resolved billing discrepancies by reviewing source documents and coordinating with store departments.
- Tracked payroll-related records and timekeeping data to support accurate reporting.
- Improved bookkeeping processes by standardizing filing, reconciliation, and transaction review steps.
- Supervised cashier workflows, maintaining prompt service and accurate transaction handling.
- Trained new cashiers on register procedures, payment processing, and customer service standards.
- Balanced cash drawers and verified deposits to support end-of-day reconciliation.
- Resolved register discrepancies, voids, and tender issues with precision and discretion.
- Coordinated front-end coverage, adjusting staffing to maintain checkout efficiency.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma
No Degree - Business
Skills
Customer service
Product sales
Satisfaction metrics
Data management
Scheduling
Feedback analysis
Critical thinking
Active listening
Employee training
Sales support
Team leadership
Multitasking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Northgate Gonzlez Markets
06.2024 - 10.2026Read More
Bookkeeper
El Super Market
04.2020 - 05.2023Read More
South Gate Senior High School
High School Diploma
Read More
Los Angeles Film School
No Degree from Business
Read More