Kex Zhang
Toronto,ON
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
2
2
years of professional experience
Work History
Barista
COCO
01.2023 - 04.2023
- prepared tea, milk tea, and fruit tea in 2 minutes or less, improving efficiency by 15%
- led the busiest shift between 6pm-11pm, overseeing the work of 2 baristas
- developed menu knowledge of over 50+ recipes for tea, milk tea, fruit tea, and other specialty beverages
- processed daily transactions and provided excellent customer service that received multiple five star Google reviews
Cashier/Store Associate
T-Swirl Japanese Crepe Store
03.2021 - 07.2021
- Processed daily sales transactions, summarized, and analyzed sales data in Excel pivot tables to support with
planning future sales and marketing strategies - Provided constructive feedbacks to operation managers and improved store sales by 30%
- Resolved customer service issues by educating customers to enhance consuming experience and providing
comprehensive post sales services to 150+ customers monthly
Education
Bachelor of Science - Computer Science
University of Toronto
Toronto, ON06-2024
Skills
- Table Bussing
- Tea Expertise
- Ordering Procedures
- Cash Handling
- Food Preparation
- Menu Memorization
- Fluent in English
- Fluent in Mandarin Chinese
- Excellent Math Skills
- Performance Improvement
Accomplishments
- University of Toronto New College Council In-Class Scholarship 2022-2023
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Barista
COCO
01.2023 - 04.2023
Cashier/Store Associate
T-Swirl Japanese Crepe Store
03.2021 - 07.2021
Bachelor of Science - Computer Science
University of Toronto
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