Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Work Availability
Quote
Bartender

Antonietta Bono

Duchess,AB

Summary

Dynamic professional with a proven track record at Duchess Hotel, excelling in team collaboration and beverage preparation. Skilled in enhancing customer satisfaction through exceptional service and quality control, leading to a significant increase in repeat business. Adapts swiftly to high-volume environments, showcasing strong problem-solving abilities and a friendly demeanor.

Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.

Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

Barista

Duchess Hotel
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Maintained regular and consistent attendance and punctuality.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Promoted additional items with beverages, increasing store sales.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Bartender

Duchess Hotel
08.2024 - Current
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Police Constable

RCMP Detachment
08.2017 - 08.2025
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Apprehended suspects, read Charter Rights, and transported offenders to jail.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Performed general patrol services and provided traffic control.
  • Enhanced public safety by conducting regular patrols and responding to emergency calls.
  • Reported deficient streetlights, signs and road surfaces to keep residents safe.
  • Participated in specialized training programs, enhancing personal skills for better service to the community.
  • Improved community relationships through proactive engagement and participation in local events.
  • Confronted and resolved emergency and non-emergency situations.
  • Maintained accurate records of incidents and investigations, contributing to a well-organized police department.
  • Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
  • Assisted victims of crime by providing support services referrals and acting as a liaison between them and other agencies involved in their cases.
  • Delivered presentations on crime prevention to schools and community organizations, fostering awareness and vigilance among citizens.
  • Protected life and property through enforcement of regulations and laws.
  • Participated in department-sponsored community outreach programs, building trust and rapport between the police force and local residents.
  • Determined appropriate course of criminal prosecution by analyzing and evaluating information.
  • Supported school resource officers in maintaining a safe learning environment for students and staff by addressing potential issues on campus.
  • Booked suspects into custody by processing mug shots and fingerprints.
  • Collaborated with fellow officers for successful crime prevention and resolution efforts.
  • Managed crime scenes to protect personnel and preserve evidence.
  • Managed traffic control at accident scenes, ensuring public safety while minimizing congestion-related delays.
  • Sorted, organized, and eliminated tips on daily basis to keep open investigations moving forward.
  • Prepared and submitted incident reports regarding police activities and investigations.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Monitored traffic violations, issuing citations as necessary.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored criminal activity in community to identify suspicious activity.
  • Conducted searches of individuals, vehicles and premises.
  • Handled citation and traffic violation paperwork.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Checked vehicle equipment for proper functioning prior to use.

Officer Cadet

Government Of Canada
08.2015 - 01.2021
  • Established strong working relationships with external agencies for better coordination during joint operations or training events.
  • Displayed superior situational awareness while navigating complex terrain, minimizing risk to personnel and equipment during movement exercises.
  • Promoted safety awareness by implementing strict adherence to standard operating procedures during all operations.
  • Demonstrated adaptability under pressure, maintaining composure during challenging situations and high-stress environments.
  • Upheld the highest standards of professionalism, integrity, and ethics in all actions and decisions as an Officer Cadet.
  • Streamlined administrative processes, reducing paperwork burden on unit personnel while increasing efficiency.
  • Evaluated mission objectives, developing detailed operational plans to meet specified goals within time constraints.
  • Fostered an inclusive environment by promoting diversity and inclusion initiatives within the unit''s culture and daily activities.
  • Managed logistical support for unit deployments, ensuring timely delivery of essential supplies, resources, and personnel.
  • Developed leadership skills through participation in officer development programs and mentoring initiatives.
  • Conducted thorough after-action reviews following training events or operations to identify areas for improvement and implement necessary changes.
  • Assisted in planning and organizing large-scale training events, elevating the overall effectiveness of the exercise.
  • Enhanced team performance by leading rigorous training exercises and fostering a positive learning environment.
  • Collaborated with fellow cadets for better problem-solving approaches and decision-making strategies in various scenarios.
  • Empowered subordinates by providing constructive feedback on their performance, allowing for continuous growth and development.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Nanny

Leanne Painter-Weiss
02.2016 - 11.2017
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Assisted with light housekeeping duties as well as running errands.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Engaged with children on age-appropriate level.
  • Played games, worked on puzzles, and read books to young children.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Organized activities that enhanced children's physical, emotional, and social well-being.
  • Taught children basic life skills, manners and personal hygiene.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Encouraged children to be understanding and patient with others.
  • Monitored children's play activities to verify safety.
  • Provided developmentally appropriate activities for children.
  • Transported children to and from activities using personal or family vehicle.
  • Supervised children on playground to help develop physical and social skills.
  • Identified warning signs of emotional and developmental problems in children.

Air Cadet

Government Of Canada
01.2004 - 01.2015
  • Improved situational awareness through engaging in flight simulators that replicate real-life flying experiences.
  • Cultivated discipline and responsibility by adhering to strict routines and schedules.
  • Fostered a sense of camaraderie among peers, creating a supportive environment for personal growth and development.
  • Strengthened physical fitness levels with regular participation in sports, drill, and other physical activities.
  • Promoted respect for diversity within the squadron, fostering an inclusive atmosphere where every member felt valued and respected.
  • Increased knowledge of aviation principles by attending classroom lectures and hands-on training sessions.
  • Expanded problem-solving capabilities through participation in simulated emergency scenarios and exercises.
  • Utilized analytical skills during navigation exercises, successfully plotting routes using maps, compasses, or GPS devices.
  • Showcased adaptability when faced with new challenges or unfamiliar situations during field training exercises.
  • Acquired basic first aid knowledge through completing certified training courses on emergency medical care procedures.
  • . Developed strong organizational abilities by managing squadron resources, including equipment inventories and logistical planning for events.
  • . Enhanced understanding of aircraft systems maintenance by assisting experienced technicians during inspections or repairs.
  • Built resilience by overcoming difficult obstacles during physical fitness tests or challenging outdoor expeditions such as hiking or camping trips.
  • Improved communication skills by presenting briefings and reports to senior officers.
  • Developed leadership abilities through leading squadrons in drill and ceremonial events.
  • Demonstrated commitment to community service by volunteering for local charitable events and initiatives.
  • Gained valuable work experience through summer internships at local aerospace companies or organizations.
  • Enhanced teamwork skills by participating in various group activities and exercises.
  • Boosted public speaking confidence by delivering speeches during formal dinners and ceremonies.
  • Honed time management skills, balancing academic coursework with extracurricular activities like sports teams or clubs.
  • Conducted physical training to keep fit and perform job duties productively.
  • Provided informative briefings to update superiors on current situations and responsibilities.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.
  • Enforced local, state and federal laws and ordinances to promote community security and prevent crime.
  • Operated communication systems to gather, process and share information.
  • Coordinated with team members to establish smooth operations and encourage teamwork.

Education

Bachelor of Science - Psychology

Trent University
Peterborough
08-2016

Skills

  • Team collaboration
  • Active listener
  • Order taking
  • Friendly and outgoing
  • Attention to detail
  • Cash handling
  • Problem-solving
  • Opening and closing duties
  • Adaptive and creative
  • POS system operation
  • Team leadership
  • Beverage preparation
  • Safe food handling practices
  • Inventory management
  • Cleanliness
  • Time management
  • Product upselling
  • Food preparation
  • Food running
  • Decision-making
  • Conflict mediation
  • Quality control
  • Professional demeanor
  • Table bussing
  • Multitasking and organization
  • Clear communication
  • Table setting
  • Physical stamina
  • Available weekends
  • Flexible schedule

Languages

English
Native or Bilingual

Certification

  • Smart Serve
  • CFR - Certified First Responder
  • CPR/ AED/ BATAC
  • Class 5 drivers licence

Timeline

Barista

Duchess Hotel
08.2024 - Current

Bartender

Duchess Hotel
08.2024 - Current

Police Constable

RCMP Detachment
08.2017 - 08.2025

Nanny

Leanne Painter-Weiss
02.2016 - 11.2017

Officer Cadet

Government Of Canada
08.2015 - 01.2021

Air Cadet

Government Of Canada
01.2004 - 01.2015

Bachelor of Science - Psychology

Trent University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō

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Antonietta Bono