Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KEVIN KRISTOFFER TAN

Toronto,ON

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Store Associate

T&T Supermarket
05.2024 - 07.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Sales Support Officer

PrimeCredit Limited
07.2020 - 01.2024
  • Successfully managed sales team of several people to meet and achieve sales goals
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
  • Enhanced sales team performance by providing timely and accurate sales data analysis.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Managed approximately 30+ incoming calls, emails and faxes per day from customers.

Customer Services Representative (Part-time)

PrimeCredit Limited
08.2017 - 06.2020
  • Discussed promotions, products, and anything pertaining to better and more
  • Satisfactory service for customer.
  • Accurately verified information and updated information databases as necessary.
  • Worked well in fast-paced environment.

Education

Higher Diploma in Multimedia -

Hong Kong Institute of Vocational Education
11.2019

Project Yin Jin -

Hong Kong Institute of Technology
08.2017

High School Graduation -

Chong Gene Hang College
08.2016

Skills

  • Microsoft Office
  • Computer Skills
  • Customer Service
  • Highly responsible and reliable
  • Ability to Work in Team
  • Customer Support

Languages

Cantonese
English
Advanced
C1
Chinese (Cantonese)
Native or Bilingual
Japanese
Limited Working
Chinese (Mandarin)
Limited Working

Timeline

Store Associate

T&T Supermarket
05.2024 - 07.2024

Sales Support Officer

PrimeCredit Limited
07.2020 - 01.2024

Customer Services Representative (Part-time)

PrimeCredit Limited
08.2017 - 06.2020

Higher Diploma in Multimedia -

Hong Kong Institute of Vocational Education

Project Yin Jin -

Hong Kong Institute of Technology

High School Graduation -

Chong Gene Hang College

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KEVIN KRISTOFFER TAN