Kevin Thomas
London,ON
Summary
Highly motivated and detail-oriented professional with a bachelor's degree in computer application and extensive diploma in Business and information systems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and dedicated to teamwork, quality and safety. Eager to learn new skills and support crew needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Kelly Services
12.2023 - Current
- Currently working with Apple Technical team to provide service to customers with technical and billing issues.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Increased team productivity with regular training sessions on emerging technologies and software updates.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
- Mentored junior team members, sharing best practices and improving overall team performance levels.
- Participated in weekly meetings to discuss ongoing cases, ensuring timely resolution of critical issues impacting client operations.
CHEF
Earls' Kitchen and Bar
09.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Interacted with guests and food critics to obtain feedback on product quality and service levels and ensuring excellent customer service
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
- Instructed and trained new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Produced adequate amounts of mise en place to make meal preparation easier.
SHIFT MANAGER
Five Guys Burgers and Fries
10.2021 - 07.2022
- Increased customer satisfaction and grew business by maintaining close relationships with customers
- Trained and mentored new employees to maximize team performance
- Coached crew members to optimize performance and motivate toward more efficient work
- Cooperated with coworkers to improve customer experience and manage storefront
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
- Built relationships with customers and managed accounts to drive revenue and profit.
Freelance
Wolf solutions and entertainment
- Utilized social media to promote events and increase attendance
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for these events; Open Czech Corporate 2020, National Day, Embassy of Czech Republic and Slovak Republic 2019, Velvet Revolution 2019 and The Embassy of Czech Republic
- Managed administrative logistics of events planning, event booking, and event promotions
- Developed detailed event reports, documenting all aspects of each event
- Oversaw event registration process by collecting and tracking attendee information.
TECHNICAL SUPPORT STAFF
Tech Mahindra
04.2021 - 07.2021
- Used ticketing systems to manage and process support actions and requests
- Documented support interactions for future reference
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Managed high levels of call flow and responded to technical support needs
- Diagnosed and troubleshot hardware, software and network issues.
Education
Post Graduate Diploma in BIA : Information Systems Business Analysis -
Fanshawe College of Applied Arts And Technology
London, ON04.2023
Bachelors of Computer Applications -
Guru Gobind Indraprastha University
Delhi, India09.2020
Skills
- Quick learner
- Time Management and multi-tasking
- MS Word, Excel and PowerPoint
- MySQL, Visual Studio, Tableau, JavaScript
- Technical support expertise
- Customer Service experience and excellent communication skills
- Teamwork and Coordination
- Multi-Line Telephone Operation
Languages
English
Hindi
Malayalam
Certification
- C#, WPH and ASP.NET Training - Techavera (06-2019-08-2019)
Timeline
Technical Support Advisor
Kelly Services
12.2023 - Current
CHEF
Earls' Kitchen and Bar
09.2022 - Current
SHIFT MANAGER
Five Guys Burgers and Fries
10.2021 - 07.2022
TECHNICAL SUPPORT STAFF
Tech Mahindra
04.2021 - 07.2021
Freelance
Wolf solutions and entertainment
Post Graduate Diploma in BIA : Information Systems Business Analysis -
Fanshawe College of Applied Arts And Technology
Bachelors of Computer Applications -
Guru Gobind Indraprastha University
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