Kevin Ruseler

- Develop new clients, generating sales opportunities.

- Act as a link between the client and the sales executive.

- Develop tools aimed at expanding the client portfolio.

- Advice and personalized sales monitoring guaranteeing customer loyalty.

- Make communication pieces and effective presentations of the solution offered.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints for ESPN+ fans.
• Explained the benefits and advantages of different product and service offerings to customers.
• Retention instances apply in order to provide solutions, certainty, and reliability to the users.

• Cultivated and developed customer relationships to enable sustained revenue growth.
• Negotiated contracts, closed agreements and supported sales team in new product launches.
• Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.

I had participated under the call center dynamic in 2 different campaigns. In the first one, I worked In an inbound project mainly focused in the phone industry (Movistar). Likewise, the main goal of this job consisted in selling phones or changing internet packs. Fortunately, every metric aimed by supervision was reached (in personal and group terms). From 2015 to 2016, my function consisted in solving customer inquiries online and via call center too. Due to the characteristics of this role, I learned a lot about how important is to emphasize in the quality of the service.