Kevin Laberge

ENMAX Power Corporation

MDM Project: AirWatch to Intune Migration

• Executed migration activities for 600+ device AirWatch to Microsoft Intune project.
• Hardware staging, user appointment scheduling, migration playbook authoring for team.
• Partnered with management to ensure smooth transition.

ENMAX Power Corporation

• Troubleshot hardware, connectivity, and apps in high-stakes office and control-room environments.
• Owned Level 2 IT support for three field depots and numerous power plants.
• Escalation point for remote facilities and critical infrastructure users.
• Deployed laptops, phones, tablets and assisted users with procurement.
• Remotely supported additional facilities across the region.
• Revamped field IT SOPs for clarity and speed.

ENMAX Corporation

• Provided high-volume walk-up support for laptops, hardware, software, peripherals.
• Delivered first-contact resolution on hardware, software, peripheral issues.
• Managed loaner device pickup service, covering data sanitization lifecycle.
• Resolved hardware repair issues with timely vendor repairs coordination.
• Executed end-user hardware deployment and IT portal order fulfillment.
• Performed installations, configurations, and hands-on user training.
• Handled guest WiFi access, MFA setups, and account unlocks/resets.
• Maintained accurate kiosk inventory, handling stockouts.

Bank of Montreal

Post-U.S. Bank Acquisition Support

• Support Monitored global support queue during post-merger stabilization phase.
• Ensured 100% availability for user onboarding issues.
• Maintained service continuity; no disruptions occurred.

Cenovus Energy

Acquisition Transition Support - Deskside Support Services.

• On-call responder for IT issues during the company merger, triaged tickets, and drove root-cause analysis.
• Delivered comprehensive remote support, resolving issues quickly, and minimizing user downtime.
• IT Kiosk Analyst, supporting a walk-up, transitioning user base between two separate kiosk locations.
• Maintained a fleet of loaner laptops, ensuring immediate device replacement and zero user downtime.

Acquisition Transition Support - Print/Scan Fleet, Western Canada.

• Led various infrastructure and support consolidation efforts, addressing discrepancies created by the merger.
• Developed new workflows and integration guides to support staff during the organizational change.
• Provided IT staff with systems SME workflows and training.
• Decommissioned and consolidated all redundant print/scan infrastructure across seventy floors of office space.
• Supported ongoing projects and operational initiatives, while maintaining service quality for end users.

Husky Energy Ltd.

Head Office Deskside Analyst.

• Provided incident resolution and request fulfillment services on-site between multiple downtown locations.
• Programmatically managed the power of over 3,000 systems to align with building power outages.
• Gathered business requirements to fulfill special requests, ensuring corporate policy alignment.
• Implemented live team dashboards that slashed productivity bottlenecks during large-scale initiatives.

Business Continuity Program (BCP) Support

• Contributed to the Business Continuity Program (BCP) by maintaining the IT at off-site locations.
• Automated off-site BCP testing for accurate accounting, and easier management of the hot-spare asset fleet.
• Provided priority on-site and remote support during active BCP, major outages, and public emergency scenarios.

Deskside Support: Oil Refinery Acquisition and Accident.

• Primary on-site analyst for technical outages, escalating as necessary to Tier-3 teams.
• Trained the user base on new Office 365 technologies through classes and one-on-one sessions.
• Completed the upgrade of approximately 130 dual-monitor desktop workstations.
• Deployed a new multifunction printer fleet to the refinery.
• Dedicated, multi-month deskside support for emergency operations during the handling of a refinery accident.

Regional Print/Scan Infrastructure Subject Matter Expert.

• Led print services team and trained new analysts, establishing standardized processes and technical best practices.
• Deployed, configured, supported, and decommissioned over one thousand enterprise print devices across Canada.
• Implemented and maintained regional multi-server follow-me printing, and enterprise scanning platforms.
• Implemented follow-me printing at U.S.-based facilities.
• Managed system upgrades, deployments, and ongoing monitoring of print/scanning infrastructure.
• Automated notification and delivery of consumables to all locations. Ensured follow-up for all supplies requests.
• Automated vendor-direct service alerts, with human oversight, ensuring print outages were handled properly.
• Automated weekly reporting for print/scan operations.
• Automated print/scan server environment backup and deployment.
• Manage device repair for remote location outages that do not hold service contracts.
• Executive and escalated support for print and scan systems.

Documentation and Knowledge Transfer

• Maintained detailed documentation for systems implementation and maintenance activities.
• Rewrote all end-user-facing documentation in the print/scan space, curated for company use cases.
• Selected by the client to train staff on use cases for improving productivity with ServiceNow Dashboards.
• Was a top contributor to the client's knowledge base and IT communication/training materials.
• Handled end-user OCM for various enhancement initiatives and projects.
• Provided detailed and complete ServiceNow records, including changes and enhancements.

Husky Energy Ltd.

Print Support SME

• Handled on-site and remote incidents, and requests for infrastructure in the head office and western Canada.
• Managed inventory operations (procurement, logistics, and supply distribution) for multiple regional offices.
• Collaborated and worked with IT infrastructure and project teams to support company initiatives.
• Deployed, configured, and maintained printers, scanners, print servers, and application servers.
• Delivered Tier 1-3 support to end users, acting as the primary escalation point.
• Created and delivered training programs for staff and technical teams.
• Designed, implemented, and documented technical solutions using automation and system integrations.

Chevron Canada

Office desk VoIP phone upgrade project.

• Replaced over 1,000 phones in their downtown office building.
• Developed an assembly line method to speed up device preparation.
• Assembled phones, powered up via POE, apply corporate firmware, and then labeled and packed onto the cart.
• Delivered and replaced old Nortel desk phones floor by floor with the new pre-configured VoIP phones.

Various large, project-oriented clients.

Remote Oracle Primavera Deployment Support Analyst.

• Walked client IT departments through deployment methodology, supporting client architecture and protocol requirements.
• Performed remote and on-site implementations of Oracle Primavera P6 and Contract Management software on client systems.

Resident Internal Office IT Technician

• Maintained company servers and appliances.
• Maintain fleet laptops used for corporate training services.
• Build, image, deploy, and maintain staff laptops.
• Provide any required support for in-house office IT and audio-visual systems.

Residential Cable Systems Installer

• Installed cable, internet, and phone services (aerial and underground).
• Ran coax lines, rewired the signal path, and diagnosed the issue using test equipment.
• Worked on utility poles and serviced pedestal boxes.
• Configured and verified customer equipment (i.e., internet devices, cable boxes, VOIP systems).
• Maintained a work truck, tools, and inventory while delivering on-site service.

Residential and Commercial Security Systems Installer

• Conducted site assessments to determine installation requirements.
• Installed and tested complex security systems.
• Installed and programmed security camera systems at client premises.
• Performed arduous cable runs for difficult-to-reach locations during installations.

Newspaper Ad Designer

• Designed newspaper ads based on requirements from the sales team.
• Tweaked and adjusted designs based on client feedback.

Nanton News Paginator

• Design and layout newspaper pages using QuarkXpress, ensuring text, images, and advertisements are arranged in a visually appealing and organized manner while following editorial guidelines.
• Executed strong attention to detail and proficiency in layout software, Adobe InDesign, and QuarkXPress.
• Strict deadlines and a high-pressure failure-is-not-an-option work environment.

Head Office Deskside Support

• Respond to PC hardware and office application issues for end users.
• Deployed and imaged desktop and laptop workstations, peripherals, including printers, and scanners.
• Collaborated on the implementations of system updates and enhancements.
• Ensured compliance with IT policies while addressing user requests.

Remote Field Office Deskside Support

• Remotely supported 140+ field offices across Western Canada.
• Delivered and set up deskside equipment to various nearby field offices.
• Managed imaging, shipping, and recycling of desktop workstations for ongoing hardware refreshes.
• Remotely troubleshoot and coordinate repairs for printers in field offices.

On-site support analyst

• Provided support to small businesses, government offices, and medium-sized industrial operations.
• Diagnosed and resolved I.T. Issues on-site and via phone.
• Conducted routine on-site maintenance of client IT equipment.
• Provided one-on-one technical and process support to end users.
• Documented service records for all repairs and installations performed.
• Coordinated with vendors for warranty repairs or replacements.
• Assembled PC systems, including desktops and servers.
• Installed and configured software at client locations.
• Set up and maintained local client-owned Windows server networks.
• Emergency after-hours on-call support outside of weekday hours for hotels, dining, VIP clients, etc.

Web Designer

• Completed web design projects for local businesses. Hotels, restaurants, realty agencies, etc.
• Expanded the web services client portfolio through the existing IT support services client base.
• Handled graphic and web design in-house.

Print Shop Operator / Customer Service

• Assisted walk-in customers with order inquiries and service requests.
• Worked with clients to gather design requirements, preferences and project constraints.
• Created cost estimates for projects based on gathered requirements.
• Provided resume writing services for walk-in clients.
• Operated printing machinery for various print jobs.
• Maintained cleanliness and organization of the print shop environment.

Web & Print Graphic Designer

• Designed graphics and layouts for web and print projects using the Adobe suite.
• Completed many design projects, including concert tickets, local business logos, promotional advertisements, etc.

Assistant to the architect.

• Prepared physical mock-up presentations for architectural projects.
• Assisted with bulk photo editing, print, and web design.

Assistant to the Art Director.

• Completed design related tasks such as bulk photo editing and website optimization for large-scale projects.
• Attended production meetings with the Art Director to discuss projects.
• Organized digital design materials and resources.
• Participated in brainstorming sessions to generate innovative ideas.
• Accompanied architectural project inspections and design trips.

Web Designer.

• Designed responsive websites for various projects, including the Yukon Tourism Bureau.
• Contributed to the development of our 90's web design tribal knowledge.

Internet Café Customer Service Representative.

• Operated café sales and service operations, including opening and closing locations.
• Provided customer service and support to guests across multiple fast-paced internet cafés.
• Operated the point of sale and managed the register during busy shifts.
• Maintained the cleanliness and organization of the café and service areas.
• Monitored inventory levels and restocked supplies as needed.

Resident IT Support Technician.

• Developed and maintained an MS Access agent-based system that locks and unlocks PCs as customers pay.
• Maintained café computers (routine cleaning, reimaging, setup, etc.).
• Provide tech support for audio/visual systems and café servers.

Windows Computer Technician.

• Assisted walk-in customers with sales, service, and support requests.
• Assembled PCs from components, installed operating systems, and software.
• Led in-store training classes for senior citizens, learning to use computers.
• Troubleshot to identify and resolve computer issues for customer systems.
• Visited private and commercial on-site locations to setup computers, servers and computer peripherals.
• Upgraded computers with hardware components, like CPUs and RAM.
• Performed computer and network setup on-site at client locations.