Kevin Krasowski
Stony Mountain,MB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Center Manager
FedEx Freight Canada
09.2008 - 03.2024
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Developed process improvements to enhance overall delivery of service.
- Met client needs by handling telephone, email and chat requests with professionalism including any issues that were escalated.
- Established and curated partnered relationships across Canada, North America and Mexico.
Education
Corporate Fitness - Physical Education
Minot State University
Minot North Dakota05.2008
Skills
- Safety trained
- Leadership trained
- Staff Supervision
- Document processing
- Motivation
- Workforce Management
- Teamwork and Collaboration
- Computer Skills
- Team Leadership
- Decision-Making
- Negotiation and Conflict Resolution
Languages
English
Full Professional
Ukrainian
Limited Working
French
Limited Working
Certification
-Canadian Red Cross first aid and Level C CPR Certification
- Manitoba Workplace- Handling difficult conversations
- Manitoba Workplace- Compassionate Care for Employees
- Manitoba Baseball Level 2 Umpire
- Volunteer- Head Baseball Coach for the Stony Mountain Flames
Timeline
Service Center Manager
FedEx Freight Canada
09.2008 - 03.2024
Corporate Fitness - Physical Education
Minot State University
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