Fidel Mendoza
Garden Grove
Summary
Professional Service Center Leader with proven expertise in managing operations and driving performance improvements. Skilled in team collaboration, customer service management, and process optimization. Adaptable to changing needs, with strong focus on achieving measurable results and maintaining high standards. Equipped with problem-solving abilities and effective communication skills to ensure seamless service delivery and team efficiency.
Service management professional with track record of driving operational success and upholding high standards. Proven ability to lead teams, streamline processes, and improve service quality. Known for reliability and adaptability in dynamic environments, with strong skills in team collaboration and customer relationship management.
Overview
15
15
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change., Henley Pacific LA LLC
05.2018 - 01.2024
- Maintain an active inventory of all products, including both incoming and outgoing items.
- Make and keep an updated Schedule for 2 weeks.
- Perform Service Check for Motor Vehicles
- Face-to-Face Customer Service
- Perform Oil Change on Multiple Vehicles
- Perform all services within 15 minutes.
- Developed and executed staff scheduling to optimize coverage during peak hours.
- Collaborated with cross-functional teams to drive strategic initiatives aligned with company goals.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Implemented training systems for new employees on [Service].
- Trained new staff members on company policies and center expectations.
- Set Daily Sales goals for all Team members in the Customer Service Associate role
- Maintain Facilities up to the standards of OSHA due to working with hazardous materials.
- Perform Transmission and differential service for light-duty vehicles.
- Manage a team of 16 team members daily.
- Answer Phone calls
- Create and reply to emails (Outlook)
- Create Excel Sheets for inventory and sales reports.
- Manage Profit and Loss Report.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed team performance through coaching, training, and regular feedback sessions.
- Conducted regular audits to maintain compliance with safety standards and operational protocols.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
Packaging/ Quality Control/ Warehouse
Command Access Technologies
03.2016 - 03.2018
- Receive assembled product from production, correct per order.
- Packaging the product per order
- Make sure all product is functional and ready to be installed.
- Enter the data of the failed product.
- Make sure the failed product is repaired and ready for future order(s)
- Keep an active inventory of all boxes that the product is being packed/shipped in
- Answer any questions that customer service would have on any product we have
- Warehouse Skills:
- Receive multiple deliveries throughout the day. Inspect that the product received is not damaged, and that the quantity ordered is received. Put products away to proper locations in the warehouse.
- Palletize all outgoing shipments per the Pick Slip given.
- Take Inventory of what Stock Items; determine if the quantity is lower than required by the company's requirements.
- Use a forklift to move pallets around the warehouse; load and unload shipments.
- Make deliveries as needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Warehouse Assistant/ Quote Administrator
Box It Up Packaging Supply Inc.
10.2015 - 03.2016
- Answer incoming calls and direct phone calls to the appropriate sales representative.
- Take incoming calls from new customers, and figure out what product or box type they need for their purchase.
- Make sure all Company Website inquiries are not fraudulent, by making internet searches of the company name, email address, and company shipping address, and also verifying by phone.
- Call the vendors of the product or Box Manufacturing for the best pricing available.
- Send and receive emails with the pricing of the Product from Manufacture’s sales representative.
- Enter the date received form Manufacture Quote into the Quick Books program to create a Quote Worksheet to determine the best sales price.
- Send out a formal quote via email or fax to customers on behalf of the sales representative.
- Able to create a new product number in the company server, using an Excel worksheet. Creating duplicate product part numbers on Quick Books Program Company uses for selling purposes.
- Warehouse Skills:
- Receive multiple deliveries throughout the day. Inspect that the product received is not damaged, and that the quantity ordered is received. Put products away to proper locations in the warehouse.
- Palletize all outgoing shipments per the Pick Slip given.
- Take Inventory of what Stock Items; determine if the quantity is lower than required by Company requirements.
- Maximized space utilization, reorganizing storage areas to accommodate incoming stock efficiently.
- Make deliveries as needed.
- Assisted in maintaining accurate inventory records through regular cycle counting.
- Collaborated with team members to streamline packaging processes and improve workflow efficiency.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks, and other warehouse equipment to move goods quickly and safely.
Night Audit, Guest Services
Chase Suites Hotel Brea
05.2014 - 09.2015
- Check the guest into the proper suite.
- Answer all phone calls, transfer if needed to be.
- Make a reservation for guest(s) over the phone or in person.
- Count/Rotate cashier drawers.
- Give the guest proper change back if they paid in cash.
- Make sure guests receive proper items per their request (towels, toilet paper, shampoo, etc.)
- Manage the lobby and pool areas.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
Driver Helper
UPS
11.2013 - 01.2014
- Help driver deliver correct packages to appropriate customer.
- Pick up any packages customer might be sending out.
- Organize Packages per delivery route stops.
- Get signature from customer for packages delivered.
Modular Installation
1st Choice Modular Installation
01.2009 - 01.2013
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.
- Examine equipment, components, and parts for defects to ensure proper functioning.
- Hold or supply tools, parts, equipment, and supplies for other workers.
- Position vehicles, machinery, equipment, and other objects for assembly or installation, using hand tools, power tools, and moving equipment.
- Adjust, maintain, and repair tools, equipment, and machines, and assist more skilled workers with similar tasks.
- Manage a small crew of 6-10 workers.
- Read Electrical plans/ Read and draw floor plans.
- Warehouse Skills:
- Receive multiple deliveries throughout the day. Inspect that the product received is not damaged, and that the quantity ordered is received. Put products away to proper locations in the warehouse.
- Palletize all outgoing shipments per the Pick Slip given.
- Take Inventory of what Stock Items; determine if the quantity is lower than required by the company's requirements.
- Use a forklift to move pallets around the warehouse; load and unload shipments.
- Make deliveries as needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- GSA/DOD clearance
- Spent 1.5 months in Afghanistan
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-2009
Skills
- Microsoft Excel, Microsoft Word, Computer Printers, Microsoft Outlook
- Data entry software, Image captures devices
- Make copies/ Fax documents/ Scan documents to computer
- Receive and send emails
- Safety trained
- Leadership trained
- Operational excellence
- Staff training and development
- Document processing
- Sales planning
- Risk management
- Internal auditing
- Workforce management
- English and Spanish fluency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Decision-making
- Analytical thinking
- Hiring and training
Language
Fluent English and Spanish
Timeline
Service Center Manager
Valvoline Instant Oil Change., Henley Pacific LA LLC
05.2018 - 01.2024
Packaging/ Quality Control/ Warehouse
Command Access Technologies
03.2016 - 03.2018
Warehouse Assistant/ Quote Administrator
Box It Up Packaging Supply Inc.
10.2015 - 03.2016
Night Audit, Guest Services
Chase Suites Hotel Brea
05.2014 - 09.2015
Driver Helper
UPS
11.2013 - 01.2014
Modular Installation
1st Choice Modular Installation
01.2009 - 01.2013
High School Diploma -
Los Amigos High School